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End User Support Analyst I

Job ID: 957356
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Apr 1, 2022

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Job Description

Vidant Health

About Vidant Duplin Hospital

Vidant Duplin Hospital is an 81-bed facility located in Kenansville, North Carolina and has 20 practicing physicians on its active medical staff. Vidant Duplin serves Duplin County and surrounding communities in Eastern North Carolina with a population of approximately 60,000 people. On an annually basis, it serves 3,800 inpatients and over 52,000 outpatients (including nearly 30,0000 ED visits), in addition to a surgical volume of 2,050.

Position Summary

Installs, maintains and upgrades end user hardware, software and peripheral equipment.

Monitors Ticket queue and maintains SLA compliance with assigned tickets.

Troubleshoots issues from simple to moderate complexity.

Provides support by utilizing remote tools or at the device if needed.

Leverages internal or external knowledge base articles to resolve issues.

Enforces Security principles.

Follows Asset Management Policies and procedures to ensure accuracy of information at all times.

Participates in projects as required.

Collaborates with other IS team members and teams as needed.

Minimum Requirements

High School Diploma (or higher)

At least one beginner level certification is required, or must be obtained within 6 months of hire: A+, Network+, Windows OS Fundamentals or other agreed upon exam

1  to 3 years of general experience working in a customer service oriented role or helpdesk type role

Knowledge of basic technology hardware, including desktops, laptops, printers, scanners and tablets

Analytical and problem-solving abilities

Ability to work in a team-oriented, collaborative environment

Ability to conduct research into a wide range of computing issues as required

Experience with supporting desktop and laptops running on a windows platform

Experience installing applications

Knowledge of Desktop Operating Systems

Other Information

Full time with benefits.  This position is located on site at Vidant Duplin, Kenansville NC 

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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