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Office Assistant - Behavioral Health Outpatient Clinic - Full time - Ahoskie, NC

Job ID: 955558
Facility: Vidant Medical Group
Location: Ahoskie, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Jan 5, 2022

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Job Description

Vidant Health

About Vidant Roanoke-Chowan Hospital

Vidant Roanoke-Chowan Hospital is a 114-bed, not-for-profit hospital located in Ahoskie, NC. The 15-bed ER serves approximately 21,000 patients per year from the local community and surrounding towns. This modern facility provides a wide range of health services to its 39,000 residents in the four-county area.

Ahoskie, NC is ideally located an hour from the Norfolk/Virginia Beach area and two hours from Raleigh, Richmond, Williamsburg, and the beautiful Outer Banks of NC. Ahoskie offers a moderate cost of living, a strong sense of community, and a temperate climate and location to support a variety of year round outdoor activities, such as boating, kayaking, hunting, fishing, hiking, and golf.

Position Summary

This Office Assistant coordinates front office functions and completes point of service activities.


Coordinate operations of front office:

  • Greets patients in friendly and courteous manner.  Demonstrates excellent interpersonal skills and contributes to the mission of clinical services.
  • Answers the phone and gathers information from patients.
  • Takes messages for physicians and other clinical staff.
  • Screens calls and tries to accommodate patients' needs for appointment.
  • Schedules return appointment, referrals, monitors for no-shows, late arrivals, and works directly with clinic staff to make adjustments as needed to schedules.
  • Assists in inventory review and orders supplies to meet par levels.

Complete Point of Service activities:

  • Maintain patient scheduling system for all assigned providers     
  • Handles patient registration.  Checks patients in and out and verifies patient information.
  • Billing and booking functions including cash payments, posting and balancing daily sheet of transactions.
  • Completes assigned charge entry and follow-up functions to include work queue edits.
  • Follows all Central Business Office policies and procedures.
  • Copy records for insurance companies; make sure patient authorization is correct and valid.

Maintain and update medical records:

  • Prepares new records, refiles and maintains patient medical records.
  • Pulls patient charts for the day per the schedule.
  • Posts incoming correspondence and reports on patient charts for physician review.
  • Sorts charts from the day before and after physicians have signed off on them.
  • Sorts and posts paperwork needing follow-up from clinical team as assigned.
  • Places dictation with patient charts and informs physicians of missed dictation and tries to help locate.

Other Information


Monday - Thursday:

  • 8am - 5pm


  • 12pm - 1pm

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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