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Patient Access Team Lead

Job ID: 955032
Facility: Vidant North Hospital
Location: Roanoke Rapids, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Jan 3, 2022

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Job Description

Vidant Health

About Vidant North Hospital

Vidant North Hospital is a Joint Commission-accredited, 204-bed acute bed facility where residents of Halifax, Northampton and Warren counties in North Carolina and Mecklenburg, Brunswick and Greensville in Virginia receive a wide range of health services close to home. Vidant North Hospital’s team of more than 60 providers and 850 employees represent most medical specialties. In addition to 24-hour emergency care, we also offer intensive care, medical, surgical, orthopedic, behavioral health, rehabilitation and therapy services; a cardiac catheterization lab; and outpatient clinics. Our partnership with Vidant Health connects the communities we serve with broader access to various levels of care, enabling us to further customize treatment based on a patient’s unique needs.
 

Position Summary

Serves as a knowledge and resource expert for Patient Access Representatives.  Responsible for assisting with the supervision of staff and supporting management with various functions related to all patient registration activities including patient reception, face-to-face registration, insurance verification, financial counseling, cash collections, chart reconciliation and patient discharge.  Individual must demonstrate proficiency in all aspects of the registration process and ensures that the team completes the work in a timely fashion. Provide support to an organizational culture that lends the highest degree of service excellence standards to all customer groups. Acts as primary liaison for patients receiving professional and hospital services.

Minimum Requirements

  • High School or Equivalent (GED) is required.
  • Associate Degree: preferred
  • Bachelors Degree: preferred
  • 4 - 5 years - registration/insurance verification and scheduling experience in EPIC, or other EHR systems within a hospital or medical office environment; customer service experience is required.


Required

  • Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
  • Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)


Preferred
 

  • Experience with EPIC and medical office workflows
  • Insurance Verification Experience

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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