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HR Service Representative I - HR Total Rewards

Job ID: 955512
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Dec 31, 2021

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Job Description

Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

Responsible for first-line and timely HR service to customers. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the HR Service Center. Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance. Provides information, completes transactions and responds to questions, identifies and resolves problems at a tier 1 case level relating to human resources policies, procedures, and programs for prospective, current and former team members across the enterprise and third parties outside of the enterprise. Case inquiries and resolution may include employment, payroll, health and welfare benefit eligibility/enrollment, leaves administration, onboarding, HRIS systems and other matters that occur during the employment life cycle. Perform administrative tasks in support of service center processes.

Minimum Requirements

  • High School diploma (or equivalent) or higher is required
  • Bachelors degree is preferred
  • 0-2 plus years experience in a related field or role is required.
  • 0-2 plus years experience in HR related role (i.e: Onboarding, General HR Operations, Leave Management, Benefits, etc) is preferred

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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