Job ID: 955276
Facility: Vidant Health
Location: Greenville, NC
Date Posted: Jan 6, 2022
About Vidant Health
Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.
This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request. The analyst will be responsible for the support and growth of the Oncology service line needs of the organization utilizing the Beacon Oncology module of EPIC and other supporting software.
Key responsibilities include, but not limited to:
Takes initiative to meet with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
Ability to effectively analyze and resolve simple to moderate issues
Provides well-written and effective professional and technical documentation.
Independently manage individual work effort, including developing, executing, and monitoring of a work plan in addition to assisting work efforts of others.
Stays informed on current market trends and emerging technology developments that impact their application.
Determines solutions with minimal assistance and makes effective decisions within scope of authority.
Adheres to change management standards and established Service Level Agreements (SLA) for incidents and requests.
Demonstrates effective verbal and written communication.
Promotes cooperation and commitment within the team by assisting and working collaboratively with others.
Holds self personally accountable to meet or exceed team expectations.
This position is required to rotate on-call responsibilities.
Bachelor's degree in Computer Science, Information Systems or Healthcare related field or relevant work experience required.
2+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience.
Experience in testing software application.
Ability to effectively support applications.
Works independently with quantifiable and qualitative results.
Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up.
Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
Recognized as a source of knowledge on primary applications both functional and technical operations.
Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.
For individuals clinically trained
Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.
Applies clinical knowledge to develop solutions.
Ability to communicate clinical concepts to technical team and system design concepts to end users.
Understands application and clinical workflow.
Experience in system analysis with special emphasis on system methodologies, project management and business process reengineering related to information systems preferred.
Experience in health care setting preferred.
This is not a fully remote position - position is located in Greenville NC
It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.