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Experience Coordinator - Guest Relations - Part-Time

Job ID: 954507
Facility: Vidant Medical Center
Location: Greenville, NC
FT/PT: Part-Time
Reg/Temp: Regular
Date Posted: Nov 9, 2021

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Job Description

Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

  • Experience Coordinators reflect a commitment to the Vidant Health values Integrity, Compassion, Education, Accountability, Safety, and Teamwork and play a vital role in the experience of our patients, families, and visitors while in our facilities.

  • The Experience Coordinator will have a unique role at Vidant Health. Vidant Healths Experience Coordinators will connect with patients, families, and care teams to listen, advance, elevate, problem solve, partner, customize and personalize for a positive, memorable experience at Vidant Health.

  • This position will work under the direction of the Office of Experience.

  • The job entails collaborating with clinical leaders in the organization to develop strategies around patient needs, networking with Vidant Health team members, meeting the patients where they are to provide the necessary support for a life-changing patient experience.

  • Experience Coordinators assist with the visitor screening process, visitor management process, and facilitate virtual connections by using technology and other resources.

  • Other responsibilities include visiting patient rooms, explaining patient and visitor guides, and assisting patients with meal ordering as needed.

Minimum Requirements

  • Associates Degree required.

  • 2 years in customer service/hospitality required.

  • Bilingual preferred.

Other Information

  • Part-Time position - 20 hours per week.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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