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Patient Access Rep

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Job ID: 954172
Facility: Vidant Beaufort Campus of VMC
Location: Washington, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Nov 17, 2021

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Job Description

Vidant Health

About Vidant Beaufort Campus of Vidant Medical Center

Vidant Beaufort Campus, located in Washington, North Carolina, is a 142-bed not-for-profit hospital offering acute care services and a broad range of inpatient and outpatient services in the region. Progressive healthcare facilities combined with personal, hometown compassionate care ensure that patients in Beaufort and surrounding counties have access to an exceptional level of care. The hospital provides access to advanced treatments and technology in the areas of general surgery, orthopedics, gastroenterology, and rheumatology. Vidant Beaufort offers a full array of state-of-the-art diagnostic testing.

Position Summary

Perform patient registration and provide insurance benefits interpretation and counseling.

Maintains a consistent Patient Medical Record. Monitors patient's chart electronically through Healthspan icons. Maintains paper chart forms and downtime charts, performs chart checks. Communicates with Healthcare providers concerning patient needs in the patient's chart electronically and in paper form. Performs Receptionist Duties and maintains professionalism for Nursing Units. Promotes customer service. Manages patients' needs through answering telephones, call lights, door bells, etc. Assists in maintaining orderly and professional environment at the nursing units. Participates in Quality Improvement. Participates in problem solving resolution/data collection. Participates in cost savings activities. Employs safety practices for nursing unit. Participates in Continuing Education. Fulfills annual requirements. Identifies learning needs. Orients new staff and students to the unit.

Minimum Requirements

Level I Requirements 

  • High School or Equivalent (GED) is required.
  • Associate Degree: preferred
  • Bachelors Degree: preferred
  • 2 years Customer Service is required
  • 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.
  • Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
  • Basic computer skills

Level II Requirements

  • High School or Equivalent (GED) is required.
  • Associate Degree: preferred
  • Bachelors Degree: preferred
  • 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required
  • 3 to 5 years - customer service experience is required

Level III Requirements

  • High School or Equivalent (GED) is required.
  • Associate Degree: preferred
  • Bachelors Degree: preferred
  • 2 to 4 years of Registration, Scheduling and Insurance Authorization experience within a healthcare setting is required.
  • 5 years of customer service experience is required.
  • Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
  • Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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