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Home Health and Hospice Community Liaison

Job ID: 953442
Facility: Vidant Home Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Sep 27, 2021

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Job Description

Vidant Health

About Vidant Home Health and Hospice

At Vidant Home Health and Hospice, we believe that no family should have to face terminal illness or the death of a loved one alone. Our hospice team provides support for patients and the families of patients with a limited life expectancy. Using a team approach, we work to meet the special physical, emotional, social and spiritual needs of our patients and families.

Position Summary

Serves as an agency liaison to provide provider relations and manage customer accounts in a defined territory to generate and maintain a network of repeat referral sources with emphasis on hospitals, physicians, nursing homes, assisted living communities, and other prospects. Documents and monitors account activity and performance metrics to drive targeted activity. Coordinates and/or participates in public relations, marketing and community events. Participates in the development, implementation and evaluation of agency marketing plan. Acts as a liaison to customers and Vidant teams.

Responsibilities

1. Provides provider relations and manages customer accounts in a defined territory.Maintains knowledge of current Hospice and Home Health admission criteria, Medicare, Medicaid, State and Federal regulations. Provides education for staff and providers.
2. Documents and updates account information and activity in contact management system and other databases. Accountable for performance metrics.
3. Coordinates and/or participates in public relations, marketing and community events and represents Vidant on community groups.
4. Participates in the development, implementation and evaluation of agency marketing plan. Assists with content for marketing materials.

Minimum Requirements

4 year college degree in Nursing, Allied Health field, Marketing, Communications or related field. RN preferred.

2 additional years experience in home health/hospice setting with Associates degree in Nursing may substitute for required Bachelors degree.

PRM and Epic training is preferred. Health care marketing/sales training preferred.

Valid NC driver's license and required insurance limits; frequent travel throughout the Vidant service area. Position requires a flexible schedule with some weekends and evenings.

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