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Supv, Patient Access Services

Job ID: 953140
Facility: Vidant Medical Center
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Sep 14, 2021

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Job Description

Vidant Health

About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

Position Summary

The Supervisor has responsibility for assisting with the daily management of Patient Access staff for assigned department.  Promote best practices in the hospital for scheduling, pre-registration, registration, admission, point of service collections and financial assistance in support of patient satisfaction and revenue enhancement.  The Supervisor provides leadership support and direction to staff to ensure excellent customer service to internal and external customers and the efficient process flow to service delivery areas.

Minimum Requirements

Required Qualifications

  • Associate degree Healthcare, Business or related field
  • 4 to 5 years registration/insurance verification and scheduling experience in EPIC, or other EHR systems within a hospital or medical office environment
  • 5 years Customer Service Experience
  • Combination of experience and education will be considered
  • Excellent verbal and written communication skills
  • Solid problem solving capabilities to identify data element and compliance issues, prepare audit reports, and identify trends
  • Proven ability to effectively lead a group and support fellow leadership members
  • Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

Preferred Requirements

  • 4 year college degree in Healthcare Administration, Business or related preferred
  • Working knowledge of EPIC Cadence/Prelude
  • Experience with Microsoft Office applications (Outlook, Word and Excel)
  • Insurance Verification Experience

Other Information


7pm - 3am weekends and holiday rotation

Some on-call hours


General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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