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ServiceNow Administrator I

Job ID: 951340
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Jun 29, 2021

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Job Description

Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 9 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

The ServiceNow Administrator I position is responsible for enterprise-wide administration, support, and development of the ServiceNow platform.  The ServiceNow administrator will be responsible for configuring, administering, and scripting the platform, across multiple modules and applications, to support end-users across the health system.  The administrator will be required to define requirements, design workflows, participate in all build/configuration, testing, and implementation activities, as well as perform analysis and troubleshooting to meet specifications of a project or service request.

Key responsibilities include, but are not limited to:

  • General support, administration and maintenance of ServiceNow platform
  • Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures
  • Evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches
  • Considers multiple alternatives to resolve work problems. Recognizes sources of available information and obtains and documents detailed facts
  • Understands the importance of and complies with incident and service request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions
  • This position is required to rotate on-call responsibilities

Minimum Requirements

  • Bachelor's degree in Computer Science or Information Systems or relevant work experience required
  • Experience with JavaScript, XML, HTML, CSS, APIs and Web Services
  • Works independently with quantifiable and qualitative results
  • Experience in participating in system analysis with special emphasis on system methodologies, projects management and business process reengineering related to ServiceNow required
  • Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up
  • Experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules
  • Experience participating in projects, that include both IS and business partners, that follow project management methodology, within budget, and on time
  • Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position
  • Obtains and maintains current certification from the vendor and continued education/learning to understand the most current platform capabilities

Preferred Requirements

  • ServiceNow Certified Administrator
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist
  • Experience with ServiceNow ITSM, ITBM, ITOM, HR, Financial, and Security suites
  • Experience in healthcare setting
  • ITIL Foundations v4 certification

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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