Job ID: 949961
Facility: Vidant Health
Location: Greenville, NC
Date Posted: Apr 30, 2021
About Vidant Health
Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 9 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.
Information Services at Vidant Health
Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.
The Clinical Informaticist is responsible for understanding clinical requirements in a healthcare setting and translating those requirements into formal specifications for clinical technology products and services. This includes leveraging and optimizing clinical systems to support standardized workflows and processes. The Clinical Informaticist also is responsible for supporting and training end users on clinical systems functionality and workflows, ensuring optimal use of clinical technology to achieve system wide strategic priorities. The Clinical Informaticist utilizes process improvement and change management skills to promote improved quality and process efficiencies through technology. The Clinical Informaticist also works closely with Information Services, Vidant operations leadership, and Quality to achieve key responsibilities.
Assists with conducting detailed workflow analyses to examine current practices and workflows, and analyzes the impact of informatics solutions on workflows processes.
Assists in conducting gap analyses and designing future state workflows.
Prioritizes data collection activities based on immediate or anticipated needs of the defined problem.
Documents detailed specifications and standardized workflows to solve clinical problems based on organizational standards and requirements.
Documents workflow analyses into detailed processes and sub processes using required applications (e.g. Visio) and per the Health Informatics departmental style guide.
Assists in defining the problem to be solved based on the collection of detailed assessment data and workflow analyses.
Assists in validating the problem to be solved and proposed solutions with key stakeholders.
Works with key stakeholders and members of the Health Informatics team to assist in identifying and defining measureable metrics for monitoring expected improvements and outcomes for defined solutions.
Assists with modifying workflows and technology solutions based on outcomes monitoring including collection of assessment data.
Acts as bridge between clinical system end users, Information Services, Quality, and other key stakeholders by translating clinical requirements into technology solutions.
Monitors standardized workflows and informs Health Informatics team of practice variations.
Participates as an active member of the team to troubleshoot practice variations and localize workflows, as necessary.
Delivers at the elbow training and support to clinical end users on system functionality and associated workflows that support clinical practice. Uses standardized training materials.
Troubleshoots end user issues with system use and adoption and reports issues to the service desk in a timely manner. Identifies patterns and informs Health Informatics team of identified patters. Participates in the development of system solutions to these issues.
Actively closes communication with end users on identified issues in a timely manner.
Actively participates in clinical applications testing. Identifies bugs and workflow impact issues that require resolution.
Participates in the design and testing of data flow, reports, and processes to ensure data capture and data integrity at the point of care.
Actively participates as a member of the implementation team as new technology is deployed in the clinical setting and performs assigned duties as a member of the project team.
Actively participates as a member of the post implementation assessment team, and assists in identifying workflow and technology issues that are impeding clinical system adoption.
Actively rounds in clinical areas observing clinical users using the EHR, Analyzes observations and assists in making detailed recommendations to improve efficiencies and desired outcomes.
Participates as a member of assigned committees and workgroups serving as an informatics resource to assist in achieving committee/workgroup objectives.
Assists in the development of Health Informatics communication and training materials, including tip sheets and bulletins.
Actively participates in change management activities to support clinical transformation and system adoption (e.g. roadshows, sneak previews, validation testing).
Applies knowledge of current regulatory requirements and ethical standards to informatics solutions.
Participates in the development of organizational policies and procedures as an informatics resource to ensure the impact of clinical technology is considered in policy and procedure development.
Actively participates in vendor user groups and industry forums.
Travels to various Vidant Health sites and facilities to provide informatics services and support as assigned.
Participates in rotating 24x7 on call support as assigned.
Demonstrates flexibility by supporting go live implementations for 24x7 support as assigned.
Manages individual work efforts and completes assignments under limited supervision.
Effectively participates as a member of a project team.
Understands team goals and dept strategies.
Identifies process and performance improvement opportunities and works with team/leadership on ideas and solutions to enhance team and departmental functions.
Actively promotes collaboration and strives to achieve team and organizational goals while seeking coaching and mentoring from others.
Regularly demonstrates dependability, self-direction and motivation to learn. Embraces opportunities for change and innovation.
Stays informed on current market trends and emerging technology developments that impact individual work.
Understands team processes and needs.
Demonstrates commitment to learning by actively participating in department meetings, organizational training opportunities and career development goals.
Accepts responsibility for own actions and decisions. Does not make excuses for errors.
Acknowledges and corrects own mistakes, following the Just Culture Model.
Demonstrates a commitment to service excellence, following IS Standards of Behavior, governance and performance management processes.
Pays attention to details. Completes work, which is thorough, complete and does not require assignment to be redone. Work is completed in a manner that accomplishes the desired results and exceeds standards of acceptability.
Is aware of how processes and systems affect the team, what is or isnt working as they perform work and deliver services.
Doesnt make assumptions. Asks questions about the processes even if (especially if) theyve been in place forever.
Considers multiple alternatives to resolve work problems. Recognizes sources of available information and establishes facts to recommend solutions.
Understands the importance of and complies with incident and request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions and safety risks.
Understands the risks and consequences that errors in work could have on patient care and/or organizational finances.
Interacts with team members and customers in a courteous, respectful and reciprocal manner.
Develops effective working relationships with others.
Practices attentive and active listening.
Expresses thoughts and feelings openly with intent of making positive contributions to help the team and customers.
Demonstrates effective verbal and written communication.
Able to present ideas to the team or small groups effectively (informal discussions).
Takes initiative to communicate with team and customers. Requests assistance as needed.
Understands shared vision, goals, objectives and values of team.
Promotes cooperation and commitment within the team by working collaboratively with others. Communicates strengths, shares expertise and draws upon other members skills to improve team performance.
Recognizes, values and supports other team member contributions.
Respects team processes.
Provides input to team decisions. Respects and actively supports team decisions once they are made.
Holds self personally accountable to meet or exceed team expectations.
Acknowledges and celebrates the achievements of team and teammates.
Associates degree in clinical discipline required; Masters Degree in informatics in lieu of clinical degree
2 years experience using an EHR in a clinical setting preferred
Operational knowledge of healthcare including a demonstrated understanding of workflow processes in a clinical setting required
Working knowledge of the Microsoft Office suite
Ability to communicate clinical concepts to technical teams
Ability to work in a dynamically changing environment with competing priorities
Excellent written and verbal communication skills
Obtains and/or maintains current proficiency from the vendor and continued education/learning to understand the functionality of the electronic health record.