Job ID: 949788
Facility: Vidant Health
Location: Greenville, NC
Date Posted: May 10, 2021
About Vidant Medical Center
Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.
This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice.
The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.
Key responsibilities include, but not limited to:
Takes initiative to meet and get consensus with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Proactively evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
Ability to effectively analyze and resolve complex issues
Provides well-written and effective professional and technical documentation.
Demonstrates ability to manage small to medium scope projects following standards and procedures set by PMO methodology. Takes responsibility to make things happen and get things done for successful project delivery.
Stays informed on current market trends and emerging technology developments that impact the department.
Uses subject matter expertise to propose multiple alternatives and recommend optimal solution. Makes effective decisions for self and team within scope of authority.
Adherence to Service Level Agreement (SLA). Recommends and coordinates activities with internal and external resources as needed to improve performance.
Demonstrates effective verbal and written communication in a professional style, both inside and outside of department, with customers in mind.
Promotes cooperation and commitment within the team by working collaboratively with others and facilitating cross-team involvement. Communicates strengths, shares expertise and draws upon other members skills to improve team and department performance.
Holds self personally accountable to meet or exceed team expectations and reinforces behavior in others.
This position is required to rotate on-call responsibilities.
Work Complexity (Technical Competencies)
Participates in end users discussions regarding workflows associated with upcoming enhancements or system changes.
Updates existing or create new documentation to reflect current and future state workflows as well as timing and nature of system changes.
Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Performs testing activities and assists users in the testing of all new systems and modifications completely before implementation into the production environment.
Ability to analyze and resolve simple issues
Ability to learn new skills quickly
Keen attention to detail
Asks the right question to understand the scope of tasks
With guidance, able to effectively manage multiple priorities and assignments
Performs duties collaboratively.
Understands how data is captured and shared between applications
Independence and Leadership Skills
Manages individual work efforts and completes assignments under limited supervision.
Effectively participates as a member of a project team.
Understands team goals and dept. strategies.
Identifies process and performance improvement opportunities and works with team/leadership on ideas and solutions to enhance team and departmental functions.
Actively promotes collaboration and strives to achieve team and organizational goals while seeking coaching and mentoring from others.
Regularly demonstrates dependability, self-direction and motivation to learn. Embraces opportunities for change and innovation.
Organization and Industry Knowledge
Stays informed on current market trends and emerging technology developments that impact individual work.
Understands team processes and needs.
Demonstrates commitment to learning by actively participating in department meetings, organizational training opportunities and career development goals.
Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Just Culture Model.
Demonstrates a commitment to service excellence, following IS Standards of Behavior, governance and performance management processes.
Pays attention to details. Completes work, which is thorough, complete and does not require assignment to be redone.
Work is completed in a manner that accomplishes the desired results and exceeds standards of acceptability
High Reliability (Problem Solving Skills)
Is aware of how processes and systems affect the team, what is or isnt working as they perform work and deliver services.
Doesnt make assumptions. Asks questions about the processes even if (especially if) theyve been in place forever.
Considers multiple alternatives to resolve work problems. Recognizes sources of available information and establishes facts to recommend solutions.
Quality and Safety
Understands the importance of and complies with incident and request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions and safety risks.
Understands the risks and consequences that errors in work could have on patient care and/or organizational finances.
Interacts with team members and customers in a courteous, respectful and reciprocal manner.
Develops effective working relationships with others.
Practices attentive and active listening.
Expresses thoughts and feelings openly with intent of making positive contributions to help the team and customers.
Demonstrates effective verbal and written communication.
Able to present ideas to the team or small groups effectively (informal discussions).
Takes initiative to communicate with team and customers. Requests assistance as needed.
Understands shared vision, goals, objectives and values of team.
Promotes cooperation and commitment within the team by working collaboratively with others. Communicates strengths, shares expertise and draws upon other members skills to improve team performance.
Recognizes, values and supports other team member contributions.
Respects team processes.
Provides input to team decisions. Respects and actively supports team decisions once they are made.
Holds self personally accountable to meet or exceed team expectations.
Acknowledges and celebrates the achievements of team and teammates.
Associate degree or equivalent work, training and experience required
Ability to provide value-added support to one or more applications
Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.
For individuals clinically trained
Ability to demonstrate knowledge of clinical scope of practice and workflows for roles within clinical setting.
Ability to communicate clinical concepts to technical team.
Understands application and clinical workflow
Bachelors degree in Computer Science, Information Systems or related field preferred
Training in system analysis preferred
Experience as analyst implementing and testing vendor packaged software applications preferred
Experience in health care setting preferred
- Existing Epic certification preferred
- Acute care setting experience is preferred