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Application Analyst (Epic Inpatient Team & Third Party Applications)

Job ID: 949788
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Jun 1, 2021

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Job Description

Vidant Health

About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

Position Summary

  • This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice.

  • The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.

  • Key responsibilities include, but not limited to:

    • Takes initiative to meet and get consensus with end users for ongoing review of workflows associated with upcoming enhancements or system changes.

    • Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

    • Proactively evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.

    • Ability to effectively analyze and resolve complex issues

    • Provides well-written and effective professional and technical documentation.

    • Demonstrates ability to manage small to medium scope projects following standards and procedures set by PMO methodology. Takes responsibility to make things happen and get things done for successful project delivery.

    • Stays informed on current market trends and emerging technology developments that impact the department.

    • Uses subject matter expertise to propose multiple alternatives and recommend optimal solution.  Makes effective decisions for self and team within scope of authority.

    • Adherence to Service Level Agreement (SLA). Recommends and coordinates activities with internal and external resources as needed to improve performance.

    • Demonstrates effective verbal and written communication in a professional style, both inside and outside of department, with customers in mind.

    • Promotes cooperation and commitment within the team by working collaboratively with others and facilitating cross-team involvement. Communicates strengths, shares expertise and draws upon other members skills to improve team and department performance.

    • Holds self personally accountable to meet or exceed team expectations and reinforces behavior in others.

    • This position is required to rotate on-call responsibilities.

Minimum Requirements

  • Associate degree or equivalent work, training and experience required
  • Ability to provide value-added support to one or more applications
  • Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
  • Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.


For individuals clinically trained:

  • Ability to demonstrate knowledge of clinical scope of practice and workflows for roles within clinical setting.
  • Ability to communicate clinical concepts to technical team.
  • Understands application and clinical workflow.

Preferred Requirements

  • Existing Epic certification preferred
  • Acute care setting experience is preferred
  • Bachelors degree in Computer Science, Information Systems or related field preferred
  • Training in system analysis preferred
  • Experience as analyst implementing and testing vendor packaged software applications preferred
  • Experience in health care setting preferred
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