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Patient Accounts Specialist

Job ID: 948341
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Jun 18, 2021

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Job Description

Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

The Patient Account Specialist is responsible for accurately and efficiently handling all electronic and paper payments and for ensuring that all payments received are posted to the appropriate account and deposited in a timely manner for all Vidant Hospitals and Vidant Surgicenter. The Patient Account Specialist  also handles the bank deposits for Vidant Health Management, AccessEast, Vidant Health Foundation, Children's Miracle Network, University Health Systems and East Carolina Health.  This position is responsible for general ledger keying, research, and processing non-voucher related adjustments.  In addition, the position will utilize existing technologies to the fullest to ensure revenue optimization and operations are efficient (e.g., 835 remittances and lockbox technology).


  • Process electronic remittance files (835's) utilizing Epic's Remittance Module.  Balances files to EFT or check deposits and to accounts receivable. Utilize payer and banking websites to obtain remittance advices and lockbox reports
  • Manually post non-electronic remittance advices from third-party payers
  • Utilize transaction audit and balancing reports to reconcile patient and non-patient cash with bank and general ledger.  Log spreadsheets to capture and summarize daily reconciliation.  Research and resolve discrepancies daily
  • Identify and properly allocate non-patient cash.  Key non-patient cash and wire transfer funds to the appropriate general ledger account
  • Balance and prepare bank deposits for Vidant Hospitals, Vidant Surgicenter, Vidant Health Management, AccessEast, Vidant Health Foundation, Children's Miracle Network, University Health Systems and East Carolina Health.  Assemble deposit and balancing spreadsheets for scanning.  Prepare manifests for Loomis to transport deposits.   Ensure the integrity of all deposit items and cashwork
  • Investigate inquiries regarding posting, keying, balancing, and deposit errors
  • Consistently adhere to and document all internal controls and accountability requirements
  • Reviews payer bulletins and websites for changes in rules and regulations.  Attends educational seminars and meetings
  • Uses tact and courtesy in all interactions including but not limited to staff, patients, and payers.  Promotes a positive image and supports management in goals and objectives.  Handles inquiries and complaints discreetly and effectively
  • Performs in accordance with accepted procedure and responds to special requests by management in a timely and accurate manner

Minimum Requirements

  • High School degree plus 2 years or more education in Business, Accounting, Healthcare Management/Technology preferred
  • Knowledge of basic accounting and auditing controls, intermediate to advanced Excel skills required
  • One year of related experience for one year of education up to two years
  • 3 to 5 years experience in hospital or physician office cash applications. Third party experience. Patient Accounting, Insurance, banking or auditing experience preferred

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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