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MyChart Application Analyst

Job ID: 948200
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: May 17, 2021

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Job Description

Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 9 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.  Growth in population health management within needs of the organization and readiness for value base care arrangements.  The MyChart Application Analyst will focus on resource utilizing patient engagement tools, including growth of MyChart for care management.





  • All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users:  

    • Epic Electronic Medical Record, specifically EpicCare Ambulatory EMR, Healthy Planet, EpicCare Link, Care Everywhere, MyChart, SmartForms, Haiku/Canto, Advanced Care Management and associated Epic tools such as Registries, Data Link, Radar Dashboards, and Reporting Workbench 
    • Work with vendors and external partners to download beneficiary, utilization and quality data on a monthly basis. Upload quality metrics to external partners
    • Responsible for data collection, dashboards, and management of data delivery to groups, practices, providers and all other stakeholders on a monthly basis
    • Perform quality assurance on all data sources to ensure accuracy as well as usefulness of the reporting elements
    • Integrated third party vendor content from IMO, Surescripts, and Krames Staywell or others as necessary

Minimum Requirements

  •  Bachelor's degree in Computer Science, Information Systems or Healthcare related field or relevant work experience required

  • 2+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience

  • Experience in testing software application

  • Ability to effectively support applications

  • Works independently with quantifiable and qualitative results

  • Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up

  • Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position

  • Recognized as a source of knowledge on primary applications both functional and technical operations

  • Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

Additional Requirements  

  • Application Analyst II-IV must have progressive experience with healthcare vendor applications, specifically in large scale EMR implementations.    

  • Ambulatory clinical, population health management programs, patient centered care or quality improvement in a practice or hospital setting preferred for Application Analyst I & II and required for level III & IV.    

  • Certifications:  

    • Application Analyst I & II required to complete and maintain one primary Epic Certification (eg. EpicCare Ambulatory, Healthy Planet, or EpicCare Link). Prior approval by manager for a secondary or more focused certification is required.

    • Application Analyst III & IV required to complete and maintain one primary Certification directly related to the application and at least one secondary Certification, Proficiency, or a minimum of two Epic Badges. Manager approval is required for all secondary certifications, proficiencies, and badges to ensure relevancy and applicability to the role.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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