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ECM Analyst I - Greenville, NC

Job ID: 946125
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Dec 31, 2020

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Job Description

Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 9 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

The Information Services Systems Engineer (ECM) position is responsible for the design, development implementation and support of enterprise content management solutions.  Typical tasks will include, but are not limited to: requirements gathering, analysis, software architecture and design, software development, testing, implementation and documentation.


  • Analyzes, designs, build, test, and implement technology solutions that meet the specifications of a project or service request.

  • Effectively utilizes standard enterprise tools to develop or implement technical solutions.

  • Writes test cases and report results

  • Identifies problems following problem management expectations and performs problem resolution.

  • Resolve most issues independently or escalates as needed to senior engineers.

  • Provides preventative maintenance, troubleshooting and quickly resolves routine problems to ensure infrastructure and application stability.

  • Adheres to standards and best practices, processes, and deliverables in accordance with standards.

  • Participates in defining operational readiness requirements.

  • Follows testing best practices and standards.

  • Adheres to SLA expectations.

  • Mentors staff as needed on standards and best practices.

  • Writes technical specifications for respective applications or infrastructure platforms.

  • Participates in creating prototypes or proofs of concepts for new infrastructure technology.

  • Implements applications or infrastructure components according to requirements, specifications and standards.

  • Stays current with respective technology capabilities

  • Collaborates with vendor partners and contractors.

  • Works with Project Managers to resolve requirements gaps uncovered in design or within specifications or requirements.

  • Prepares and shares technical documentation current for platform, service or infrastructure technical components.

  • Adheres to change and incident management standards and expectations

  • Hardware (scanners) integration


Minimum Requirements

  • AA/AS Degree or equivalent experience is required.   Minimum of 4-6 years work experience.

  • Experience with Perceptive Software, Scanners, and or content management is preferred

  • Strong interpersonal skills and effective communication skills, both written and oral

  • Demonstrate ability to manage and deliver quality deliverables in dynamically changing and complex environment

  • Possesses strong detailed analytical, problem solving and results oriented skills

  • Good project management skills and/or substantial exposure to project-based work structures

  • Strong working knowledge and experience with the SDLC process preferred

  • Detail oriented to understand client (user) business

  • Possesses strong interpersonal skills

  • Strong business analysis skills

  • Strong computer skills 

  • Strong working knowledge of Microsoft Word,  and Excel preferred

  • Able to work in a dynamically changing environment with competing priorities

  • Strong customer service skills

  • Strong organizational skills

  • Above average critical thinking and troubleshooting skills to see resolution of system design conflicts for points of integration and can effectively communicate risk implications to team mates and business partners.

  • Strong written and verbal communication skills

  • Ability to work some nights and weekends

  • Availability for rotating on-call responsibility 24/7

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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