Vice President - Office of Experience - Greenville, NC

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Vidant Health

Full Time


Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

Responsible for leading initiatives and coordinating the efforts of various departments within the healthcare organization to deliver the ideal patient, family, team member, environmental, and candidate experience.

Identifies ways to improve patient, family, team member, and candidate experience, plans and oversees initiatives to do so, and provides education and resources to establish and support sustainable and measurable best practices for patient-centered care and patient service.  Translates strategies into actionable initiatives that enable achievement of results that align with established experience imperatives to create and sustain operational excellence for health care entities and programs.

Leads the integration and provides ultimate oversight for multiyear strategies to advance experience imperatives that foster multidisciplinary teamwork, drive evidence based care implementation, reduce unnecessary variation in clinical care, assure compliance with regulatory standards, and advance patient safety culture.

Works in partnership with management and physician leaders in ensuring that plans, operations, and patient care are aligned with the Mission, Vision, and Values.  Ensures broad organizational support around identified goals, strategies, budgets, and metrics associated with experience imperatives.

Builds the organizational structure, talent, and other capabilities to implement and operate experience imperatives.  Responsible for establishing, measuring, and achieving experience performance metrics, consistent with Vidant Health expectations.

Employs methods of change management to advance the organization by using tools, business processes, budget allocations, and operational practices to significantly reshape Vidant Health Experience.

Accountable for a positive organizational culture in conducting business, decision making, and performance management to influence work attitudes and enhance job satisfaction.

Provides leadership and has oversight of patient and family experience and partners with Human Resources to improve team member and candidate experience.

Stays current on experience practices from emerging national and state requirements.

Member of system management teams and functions as a key liaison between the leadership teams and physician partners and applicable governing board of the health care entities and programs.

Minimum Requirements

  • Master's degree is required
  • 8 - 10 years experience is required.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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