Unit Secretary, Emergency Department, Full-Time, Vidant Beaufort Hospital

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916833

Vidant Beaufort Hospital

Full Time

Regular

Summary

About Vidant Beaufort Hospital

Vidant Beaufort Hospital, located in Washington, North Carolina, is a 142-bed not-for-profit hospital offering acute care services and a broad range of inpatient and outpatient services in the region.   Progressive healthcare facilities combined with personal, hometown compassionate care ensure that patients in Beaufort and surrounding counties have access to an exceptional level of care. The hospital provides access to advanced treatments and technology in the areas of general surgery, orthopedics, gastroenterology, and rheumatology. Vidant Beaufort offers a full array of state-of-the-art diagnostic testing.

Responsibilities  

  • Supports  the Performance Standards by incorporating the standards into daily work behaviors. 
  • Consistently meets and exceeds patient/customer expectations. Surpasses usual demands of job to accomplish resolution of patient/customer problems. Makes suggestions/recommendations through Management, suggestion box, departmental meetings or other forums. 
  • Actively promotes collaboration and strives to achieve team objectives and common goals. Contributes to the success of the team by helping others and seeking help from appropriate sources to accomplish tasks.
  • Presents the full truth at all times. 
  • Acknowledges own weaknesses or mistakes, using them as opportunities for personal growth. Consistently treats others with friendliness, courtesy, and respect.
  • Demonstrates personal concern for the dignity of others. 
  • Protects the privacy/confidentiality of patients. Anticipates customer’s needs and freely offers assistance.
  • Is attentive and always acknowledges someone waiting for assistance. 
  • Adheres to scheduling, attendance and tardiness P&P. 
  • Utilizes time constructively. Does not accrue unnecessary overtime. 
  • Sets priorities based on departmental needs. Follows work rules, policies and procedures. Efficiently utilizes resources in support of mission.  . 
  • Pays attention to details. Completes work, which is thorough, complete and does not require assignment to be redone. 
  • Dresses appropriately for work area. Keeps personal calls/visits to a minimum. 
  • Avoids making false, malicious, abusive or threatening statements to or about employees, management or the organization. Maintains confidentiality and follows safe working procedures. 
  • Wears Vidant Beaufort ID badge at all times while working with name visible. 
  • Demonstrates use of supplies and equipment in a judicious and cost-effective manner and documents utilization. 
  • Exercises safe judgment in decision-making and demonstrates tact and understanding when dealing with patients, families, team members, members of other disciplines and the public..
  • Uses appropriate telephone mannerisms demonstrating respectful, collaborative and efficient etiquette.
  • Identifies name of Department and title when answering phone. Is assistive to all callers and promotes professional, interactive and pleasant experiences. 
  • Transfers calls promptly. Takes messages if requested by caller and delivers them in a legible, accurate and timely manner. 
  • Orders clerical supplies based on the need of the department, in an efficient and cost-effective manner. Distributes and places supplies in appropriate locations. 
  • Enters work orders/requests promptly via computer system. Completes other services orders as requested by staff (i.e. Biomed requests). Maintains logs/reports as needed. 
  • Demonstrates knowledge of standard precautions, transmission of infection and routinely and consistently utilizemeasures to reduce the spread of bacteria. 
  • Advocates patient safety in all aspects of care within scope of practice. Demonstrates activities of patient privacy,
  • Confidentiality and patient identifiers in day-to-day work. 
  • Changes practice behavior as a result of quality improvement data. 
  • Identifies opportunities for program improvement and/or environmental improvements. 
  • Participates in problem resolution activities.
  • Completes event reports correctly. 
  • Provides documentation for patient care related costs. 
  • Continually expands current knowledge of health care through continuing education. Selects and attends programs to
  • meet program/unit/individual objectives. Shares knowledge gained. 
  • Fulfills mandatory requirements annually. 
  • Maintains competencies described in initial orientation and annual competency plan..
  • Serves as a resource to students. 
  • Serves as a resource to other coworkers within the clinic and hospital settings. 
  • Participates in mentoring of newly hired staff members as appropriate. 
  • Assumes responsibility for precepting new employee. Provides emotional support and a positive learning environment during orientation to all new staff. 
  • Attends in-services, educational activities related to work position. 
  • Attends quarterly Forums with 100% attendance anticipated. 
  • Attends staff meetings monthly with 75% yearly attendance anticipated. Collaborates with fellow Unit Coordinators to attend Patient Access staff meetings on a regular basis and shares all pertinent information with co-workers. 
  • Adheres to hospital policies and procedures. 
  • Demonstrates skills in priority setting, delegation and supervision. 
  • Demonstrates effective interpersonal relations and communication skills. 
  • Participates in program, unit, departmental and hospital activities. Participates in community activities on behalf of the Emergency Department as requested. 
  • Follows the chain of command to resolve issues. 
  • Demonstrates responsibility and accountability for own assigned work tasks. 
  • Recognizes the importance of clinical trials and promotes clinical trial research within the clinic as appropriate.

Minimum Requirements

  • The employee must be flexible and possess critical thinking/planning skills to meet the demands of the clinic needs.
  • Good organizational and leaderships skills are required to coordinate responsibilities the Emergency Department
  • High school graduate or equivalency is required.
  • Pleasant, professional reception mannerisms for telephone and in-person interactions are required.
  • Excellent customer service and attitude is required.Ability to communicate well (both written and oral) is required.Ability to work within a team setting is required.

Preferred Requirements

  • Completion of a Unit Coordinator program or previous Unit Coordinator experience is desirable.
  • Comprehension of medical terminology, HIPAA requirements, registration activities, health insurance plans is an asset.
  • Computer skills are a preferred asset. 

Other Information

  • Full-Time position
  • Evenings
  • Rotataing Weekends

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

 

Contact Information

For additional information, please contact:

Ronda SmithHuman Resources Assistant

Email: Ronda.Smith@vidanthealth.com

Tel: (252) 975-4135

 

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