Triage Telephone Nurse - Medical Oncology Clinic - Greenville, NC

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Vidant Medical Center



Vidant Health

About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

Position Summary

Responsible for providing triage (sorting/ prioritizing patients) telephone service to ensure prompt response to patient/ family calls to assess need to be seen, identify urgency to be seen and offer options for home care and self-management if appropriate


  • Nurse talks directly to patients on the telephone and then directs them as apropriate to emergency care, Vidant Symptom Management Clinic, or to see oncology provider during office hours.
  •  Ability to perform short evaluation of the patient's situation to estimate severity of illness and/or injury including learning about the chief complaint and, when possible, obtaining vital signs (fever, pulse, respiratory rate, pain, changes in color especially lips, hands, effort of breathing, audible breath sounds) and mental status information (sleeping more, lethargic, irritable), assessing pain, fatigue, and other symptoms related to current therapy/surgical intervention.
  • Determines urgency need of seeing the patietn based on brief assessment and on familiarity with the patient's condition and history.  Uses approved oncology telephone triage protocols in written form.  Confers with physician as needed.
  • Sends those with high-risk chief complaints such as increased effort of breathing, shortness of breath, altered level of consciousness, bleeding, trauma, loss of consciousness, or first-time seizure activity to ED immediately or arranges for ambulance per protocol.  May provide appropriate home care advice to those patients who do not need to go directly to the ED.
  • Sets up appointments for patients who do not need to go to the ED But need to see a physician or arranges for appointment scheduler to make the appointment.
  • Acts, when designated, in "Ask a Nurse" capacity, handling routine information requests from patients and families.
  • Provides prescription refills per approved policy guidelines, directs other refill requests to the appropriate clinician as a pended prescription.

Minimum Requirements

  • High School plus 2 years of formal training/education
  • ADN required; BSN preferred
  • Minimum 5 years experience as RN
  • Current NC or Compact RN license; Current CPR certificate required.
  • Med/Surg certification or ONS certification preferred.
  • Basic Life Support (BLS) Certification

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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