Sr. Business Consultant - Systems and Procedures - Greenville, NC

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Vidant Health



Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

A Senior Business Consultant will provide objective advice and apply broad-based knowledge to support Vidant Health leadership in solving issues, creating value, maximizing growth, and improving overall business performance. This position provides leadership within the Systems and Procedures Division and Vidant Health by managing moderate to large scale internal business consulting engagements and other assigned projects by; 1) Identifying and defining opportunities for improvement, 2) Providing detailed analysis and an objective perspective of identified opportunities for improvement, 3) Leading the development of improvement plans and recommendations, and 4) Supporting the implementation of recommended plans to drive sustainable improvement. The work performed, supports all Vidant Health entities, corporate functions, and affiliates and involves strategic initiatives, as well as business and clinical operations.


As a Senior Business Consultant, you will:

  • Initiate, plan, and execute internal consulting services throughout the enterprise.
  • Coordinate, manage, and oversee internal consulting engagements and other assigned projects. This position is expected to define the scope of work, objectives, and deliverables with minimal guidance from the Systems and Procedures leadership, as well as independently manage cross-functional project teams to achieve project outcomes.
  • Demonstrate a commitment to customer service by providing responsive and effective support, developing solid working relationships, and delivering high-quality, value adding services that exceed customer expectations.
  • Identify and clearly define organizational challenges and opportunities through consultations and meetings with Vidant Health leadership.
  • Conduct quantitative and qualitative analysis using information collected through data collection, interviews, facilitated focus groups, workshops, observations, process mapping, etc.
  • Gather benchmarking data and complete external best practice research.
  • Communicate with project sponsors to keep them informed of project progress.
  • Think critically, logically, and creatively to identify solutions and recommendations that address problems and opportunities identified by Vidant Health leadership.
  • Leverage study results to coordinate the design, development, testing (pilot programs or small tests of change), implementation, and monitoring of recommended improvement plans. 
  • Prepare and present findings and recommendations to Vidant Health leadership in a way that adds value, is easily understood, and leads to improved business performance.
  • Assist and support Vidant Health leadership in the implementation of identified and approved recommendations, where appropriate.
  • Stay abreast of best practices in the healthcare industry and apply findings to organizational improvement activities.
  • Continually increase knowledge, skills, and abilities through educational and training activities and developmental assignments.
  • Provide support and guidance to other business consultants, where appropriate.


Minimum Requirements

  • Master's Degree or higher

  • Three to four years related experience

Other Information

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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