Senior Systems Engineer - Greenville, NC

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Vidant Health

Full Time



About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 8 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.


 Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. Vidant Health has been recognized as one of the 100 Most Wired healthcare organizations by Hospitals and Health Networks magazine. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 1 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition. 


  • Leads the analysis, design, build, test and implementation of technical solutions for projects or service requests. Ensures implementations meet architectural and operational requirements and perform to expectations. Develops expertise in an architecture platform or infrastructure services and contributes to life cycle management and operational health of the platform. Performs these activities following Vidant Health standards and processes

  • Analyzes, designs, build, test, and implement technology solutions that meet the specifications of a project or service request. Leads the analysis, design and build activities ensuring architectural and operational requirements are met.

  • Effectively utilizes standard enterprise tools to develop or implement infrastructure hardware, software or other technical components. Writes and designs test cases and scripts to meet functional requirements. Leads executions of technology solutions. Verifies and evaluates implementation success and develops support documentation to transition to support team. Communicates status of work in progress to project team, requestor or supervisor.

  • Identifies escalates, and resolves issues that impact infrastructure and application performance. Resolves hardware, operational, infrastructure and application incidents. Identifies problems following problem management expectations and performs problem resolution.

  • Evaluate trends on performance, capacity and operational health and develops plans to address key issues. Leads the development and review of disaster recovery plans. Resolve issues independently and partners with vendors to resolve more complex issues. Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability. Plans and monitors regression and integration testing. Follows continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to solution architects and supervisors.

  • Adheres to standards and best practices, processes, and deliverables in accordance with standards. Collaborates with team to promote re-use and develop consistent technical build, implementation and support processes. Provides input to solution architects for standards, best practices, and process improvements. Defines operational readiness requirements.

  • Establishes testing best practices and standards. Adheres to SLA expectations. Mentors staff as needed on standards and best practices.

  • Leads the detailed design, lifecycle management, and total cost of ownership of platforms, applications and infrastructure services. Leads and participates in infrastructure platform, application, service and life cycle management planning, scheduling and implementation. Responsible for creating prototypes or proofs of concepts for new technology.

  • Implements application or infrastructure components according to requirements, specifications and standards.

  • Stays current with capabilities of application or infrastructure technologies. Collaborates with vendor partners and contractors. Documents total cost of ownership of respective application or infrastructure platform.

  • Communication and Relationship Management. Works with Project Managers to resolve requirements gaps uncovered in design or within specifications or requirements. Prepares and keeps technical documentation current for platform, service or infrastructure technical components. Adheres to change and incident management standards and expectations. Must effectively communicate, present, influence and utilize reasoning skills to earn support of business partners, colleagues, and IS leadership team.

  • Provides input to support technology planning: Works with IT management and architecture to ensure systems are in line with overall IT policies and standards. Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.

Minimum Requirements

  • BA/BS or equivalent experience

  • 8-10 years total work experience

  • Has knowledge of state-of-the art engineering technical approaches in design, build, testing, debugging problems as required by domain (Infrastructure).

  • Maintains technical knowledge within areas of expertise.

  • Stays current with new and evolving technologies via formal training and self-directed education.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.


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