Refund Analyst - Central Business Office - Greenville, NC

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Vidant Medical Group

Full Time


Vidant Health

About Vidant Medical Group

Vidant Medical Group is a reputable and established multi-specialty physician group that provides superior care for the health and wellness needs of eastern North Carolina's patients. With more than 425 primary and specialty care providers in more than 70 locations, quality health care is never far from home.


Position Summary

Research and resolve patient accounts with credit balances.
Validate and process third party payer refund requests.
Compiles and submits quarterly governmental credit balance reports.
Stays current on rules and regulations affecting billing, reimbursement and submission of claims.
Process correspondence received from third party payers and patients.
Performs other related responsibilities as required or requested.
Demonstrates service excellence.

Minimum Requirements

  • High School plus 2 years or more of formal training or education with business or related speciality.
  • Minimum of 3 to 4 years experience. 
  • Reimbursement and/or billing knowledge, knowledge of financial reporting, experience researching unpaid and denied insurance claims, familiarity with secondary billing, appeals, and contractual adjustments.
  • Patient Accounting, Insurance or Cash Applications. Previous experience in a physician or hospital business/billing office working with insurance companies.
  • One year of related experience may be substituted for one year of education up to two years.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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