Point of Service Specialist - Urgent Care Centers - Nags Head and Southern Shores, NC

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The Outer Banks Hospital



Vidant Health

About the Outer Banks Hospital

Located in the beautiful coastal town of Nags Head, NC. The Outer Banks Hospital offers high-quality care in a compassionate environment—it’s what we’re known for on the Outer Banks.

We opened in March 2002 as a joint venture between Vidant Health and Chesapeake Regional Healthcare. Our facility includes eighteen acute care medical-surgical beds, two labor and delivery/recovery/post-partum beds, a level II nursery bed, a designated caesarian section room, three operating rooms, outpatient and diagnostic services along with a 24-hour emergency department. Affiliated with The Outer Banks Hospital is The Outer Banks Medical Group (a Vidant Medical Group partner) which is comprised of eight physician practices.

As a community hospital, we offer a broad range of inpatient and outpatient services. We meet the health care needs of our coastal community, whose year-round population of 35,000 swells to 250,000 in the summer months.

We welcome you to make a difference with us and become a part of a collaborative community that touches lives, including yours.



Position Summary

The Point of Service Specialist is responsible for providing quality customer services to all patients, patient's family members, visitors, physicians and co-workers. Performs all duties associated with registering patients for professional fees related to practice including obtaining demographic, insurance and medical information from all patients and/or family members. Accurately enters appropriate patient information and charges into the EMR (electronic medical record) of The Outer Banks Hospital, for appropriate registration/dual registration.


  • Obtains and records demographic and insurance information according to Departmental policies and procedures in the information system.
  • Pre-registers, registers, admits, transfers and discharges patients per departmental policies in a timely manner. Performs dual registration (office/hospital), MSPQ, etc.  Hospital registration required for 40-50% of practice patients.
  • Ensures that all documents including consents, and Medicare and Insurance are signed and correctly placed in patients chart and in the information system. Ascertains demographic and financial information necessary for collection.
  • Communicates and responds with appropriate entity concerning billing issues/corrections in a timely manner. Requests and collects co-pay and self-pay payments. Informs customers of their financial responsibilities.
  • Enters charges from coded encounter forms/charge sheets into A/R system in a timely manner. (Including entering patient demographics into computer system, entering appropriate charges in computer system and maintaining Epic software workques (charge entry, claim edit, patient account) at reasonable levels. Performs computer functions. Generates and disseminates reports and patient information to appropriate departments.
  • Performs Payment Entry Functions.  Required to follow correct posting processes so that accounts are maintained accurately. Promptly answers phone. 
  • Provides added assistance with Spanish speaking patients. Keeps area and equipment clean and makes minor adjustments. Attends departmental meetings and in-services. 
  • Performs appointment scheduling. Understands Medicare, Medicaid, and commercial insurances in relation to billing and verifies insurance information. Makes sure Medicare Secondary Payer form is completed. Responsible for various secretarial, clerical and receptionist activities. Perform clinical support services within protocol and upon completion of proper training and competency evaluation.

Minimum Requirements

  • High School plus 1 to 2 years of formal training or education.
  • One year experience in physician reimbursement preferred or experience in medical office environment.
  • Excellent customer service and computer skills needed.
  • Medical terminology preferred.
  • Must be skilled in utilization of office machines.

Other Information

  • This is a PRN position.
  • There are no guaranteed hours.
  • This position does not come with benefits.
  • This position will be required to work at both Urgent Care Center locations.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

HR Recruiting Team

The Outer Banks Hospital



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