Patient Counselor Legal -Business Office

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Vidant Health

Full Time



About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 9 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.


  • Insure that liens have been filed to protect the hospital's interest and all other legal requests are satisfied on liability cases.
  • Mail appropriate estate letters to and copies of bill to the Clerk of Superior Court to remain on file until the estate closes.
  • Follow-up with phone calls and written correspondence to attorneys and other personal legal representatives for status, expected settlement date and overall disposition of case.
  • Long-term Worker's Compensation cases follow-up with attorneys or Industrial Commission as required.
  • Review all accounts for accuracy and completeness.
  • Appropriate proofs of claims will be filed with the Trustee.
  • Place all accounts in the correct financial class as not to violate the "automatic stay" provision.
  • Make sure all bankruptcy payments will be reviewed for accuracy and posted to maintain the integrity of the accounts.
  • Follow-up on patient accounts in legal status.
  • Review and initiate small claims court for appropriate accounts.
  • Fill out the correct forms and return them to the Clerk of Court to be served.
  • Appear at magistrates' court to represent the hospital's interest on appointed date for settlement or judgment.
  • Assist walk-in patients or legal representatives.
  • Initiate phone calls or handle incoming calls as necessary.
  • Performs in accordance with accepted procedure and responds to special requests by management in a timely and accurate manner.
  • Adheres to the policies and procedures.
  • Uses tact and courtesy in all interactions including but not limited to staff, patients and payers.
  • Promotes a positive image and supports management in goals and objectives.
  • Handles inquiries and complaints discreetly and effectively. 

Minimum Requirements

  • High School plus 2 years of formal  education in Health Occupations, Business, criminal justice or related.
  • Legal Collections and/or Paralegal courses are helpful.
  • Minimum of  2 years  experience in an Attorney's office, Business Office or Doctor's office. Also, previous collecting experience, working with the public and knowledge of legal documents.
  • One additional years of related experience may be substituted for one year of the required education with a maximum substitution of two years. 

Other Information

  • 1 full time vacancy, days.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.


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