Patient Access Representative - Strategic Development

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Vidant Health

Full Time



About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 9 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.


  • Coordinates scheduling of patients  by working with physicians and or physician's office staff, clinical staff of various departments via telephone or fax.
  •  Verify insurance benefits using the electronic insurance eligibility application (Passport), Internet applications or telephone calls to insurance carriers.
  • Create referrals into Prelude when authorizations are obtained.
  • Obtain authorizations and pre-certification for applicable visits.
  • Enter all information into the computerized medical record and/or patient care management application as indicated for billing and/or UR follow-up.
  • Other duties as assigned.
  • Cross-trained to perform other functions within the division.

  Minimum Requirements

  • Associate College Degree: Healthcare Management, Medical Office Technology, Business, Finance, Public Health or other related degree. 

  • Previous experience in a physician's office, hospital or other healthcare agency preferred. 

Other Information

  • 1 full time vacancy, days.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.


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