Pathology Client Service Rep - Evenings

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Vidant Medical Center

Full Time



About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties.  But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

About the Unit 

The Pathology Call Center is responsible for notifying staff of critical results and ensuring results arrive at the clinics and outreach accounts in a timely manner. The Pathology Call Center is responsible for inpatients, outpatients, and patients under the care of outreach providers.


  • Calls/contacts clinicians with critical lab test results.
  • Manages outgoing telephone/fax messages from clinical lab departments.
  • Receives calls/answers questions related to laboratory test turn around, test collection information and other laboratory services.
  • Processes physician orders and performs venipuncture, skin puncture, and arterial punctures on hospital outpatients, and patients from outside accounts. Label and triage specimen appropriately.
  • Monitors HIS and LIS computer systems for discrepancies. Resolves / updates as needed.
  • Performs other duties as assigned.

Minimum Requirements

  • High school plus less than 1 year of formal training or education Type: Medical or Computer related.
  • May substitute one year of additional work experience for the required formal training or additional education.
  • At least two years experience in a medical or computer setting. 

Other Information

  • Full-time. Hours 2:20pm to 11:00pm, includes weekends and holiday rotation.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.


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