Manager - Hospitality - Greenville, NC

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934294

Vidant Medical Center

Full-Time

Regular

Vidant Health

About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

Position Summary

Management accountability and decision-making authority for determining the strategies, interventions and activities that will be effective and appropriate to further enable the Office of Experience (OX) and Hospitality program to refine and improve patient and family experiences. Accountable for ensuring performance of the department in accordance with the OX strategic plan, goals and stewardship responsibilities. Communicates key management decisions and informs department leadership of issues affecting department performance. Facilitates development of and adjustments to work plans, work processes, budgets, staffing levels, and other resources needed to deliver services that meet expectations of the department. Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures and practices are followed to support a culture of excellent experience and safety, evidence based care, high reliability, performance improvement and transparency. Accountable for a positive organizational culture in decision making and performance management to influence team member behaviors and engagement. Key liaison between the leadership teams and staff of the health care facility and programs.

Minimum Requirements

  • Bachelor's Degree Required - HealthCare, BA, Hospitality
  • 2 years progressive responsibility in guest relations, hospitality or in person customer relations is preferred.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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