Manager - Client Technologies - Greenville, NC

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Vidant Health



Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 8 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

This position is responsible for the team that is creating desktop images to be deployed, printer back end builds and management, desktop application packaging and deployment, asset lifecycle management, and support of client based applications.  The Client Technologies Manager must have extensive experience with Microsoft solutions such as converting to Office 365, SharePoint on premise /online, exchange, SCCM and desktop operating systems deployment and management as well as Citrix application delivery experience. Managing the team of Client Technology Engineers, this position will support the End User Computing Architecture and how it applies to the rest of the IS support services.

Will develop best practices for others to follow, provide input to the IS Knowledge Base, and create and distribute customer facing documentation. Will take an active role in strategy creation and deployment.

The Manager is responsible for the development and on-going coordination of Continuous Improvement projects. The Manager sets objectives, organizes, and directs the staff to ensure that services are delivered to meet client business needs and expectations.

This individual ensures that all staff demonstrates the required competence, customer service skills and business process knowledge to resolve issues.  The Manager demonstrates a clear understanding of client business needs and expectations when communicating with management.

This role has responsibility for staffing, strategy, development, and management of the Client Technology team. This role reports to the Director of End User Services.

Minimum Requirements

  • Five to seven years related experience
  • Management Experience required
  • Information Technology or related degree preferred
  • Questions?  e-Mail: JOBS@VIDANTHEALTH.COM

Preferred Requirements

  • A technically strong individual with a broad and deep knowledge of healthcare IS solutions
  • Ability to motivate and manage diverse technical staff and resources in multiple projects through all life-cycle phases, while establishing direction and standards and maintaining a high level of user trust and confidence in the group's knowledge of and concern for users' business needs
  • Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with business leaders and IS colleagues.  Able to translate information technology jargon into terms understandable by all audiences
  • Innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future
  • Thoroughly understands customer operations, anticipates needs, and pursues effective and efficient solutions. Experience managing to service level agreements in either an insourced or outsourced professional services operation
  • Detail oriented, with focus on high quality and customer support
  • Excellent written and verbal communication skills
  • Demonstrated leadership skills, ability to provide direction, constructive feedback and employee counseling when necessary
  • Independent, with ability to multi-task
  • Proven leadership skills
  • Frequency and duration of travel is dependent on organizational priorities and the need for face-to-face interaction with operating unit leadership and staff.  Travel to Vidant Health Community Hospitals, Physician Practices and off-site locations
  • Participation in vendor user groups, education forums and other professional associations may require out-of-town travel
  • Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, staff, end users, all levels of management, and vendors

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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