IT Resource Analyst - ServiceNow - Greenville, NC

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Vidant Health



Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 8 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

Vidant Health is searching for a IS Resource Analyst.  The IS Resource Analyst will assist in resource management for the Information Services (IS) division across projects, production support and operational activities. The analyst will be responsible for providing support to the portfolio management function that aligns with the Information Services objectives and strategic goals for the division, supporting the overall organization’s strategic goals. The analyst will provide analytical and advisory support to leadership in the division.

The Resource Analyst performs duties related to collecting, managing, analyzing and reporting of data and information for the purposes of benchmarking, opportunity evaluation, process improvement, and planning and performance evaluation for new and existing projects, programs, and services.

Minimum Requirements

  • BA/BS Degree in the field of business administration, computer science, finance or information systems or related field preferred.

  • Minimum of one to three years related experience.  Application support experience is a plus.

  • Demonstrated proficiency in basic computer applications such as Microsoft Office software programs.  Excel experience is a plus.

  • Novice to intermediate experience in planning and resource management.

  • Understanding of application development and software development life cycle concepts.

  • Ability to communicate up and down the management chain, providing the appropriate level of detail and focus on the right information.

Other Information


General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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