IT Patient Access Applications Manager - Greenville, NC

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Vidant Health



Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 8 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

The Manager of Patient Access Application systems proactively develops and manages the process, workflow and content design, definition, build, deployment and day-to-day management of the systems and applications that comprise Vidant Healths operational areas in alignment with the mission and goals of Vidant.
The manager plays a critical role leading the implementation and optimization of Epic Vendor applications such as, Epic Grand Central (ADT), Cadence/Prelude, Scheduling, HOD, Referrals, Real Time Eligibility, Environmental Services, Bed Control, and Transfer Center and other non-clinical departmental applications and related third party systems that will optimize business unit operations resulting in improved performance to include TeleTracking and Experian/Passport.

The Manager, Patient Access Applications will work closely with Operational Leadership and Team members to support through communication and ongoing application improvement. This position is responsible for the development and on-going improvement of support policies and procedures to deliver services that meet/exceed customer expectations and achieve the efficiencies of a consolidated IS service.  This position is responsible for planning, communicating, leading and coordinating system change as well as overseeing the controls and processes in place to provide a highly available and reliable system and improving operational capabilities. This position requires a person who can work within an integrated group, and manage and mentor personnel to ensure most effective utilization of individual skills and staff development.  The manager must be detail, action, solution and results oriented and must demonstrate creativity, foresight and mature judgment in managing the production environment.

Minimum Requirements

Education, Certifications or Licenses:

  • Bachelor's degree in computer science, healthcare administration, information management, business or related field; or equivalent combination of education and experience
  • Epic certification strongly preferred.  Completion of Epic certification will be required


  • Minimum seven (7) years in healthcare environment and three (3) years managing or leading and developing staff with a strong operational background and proven track record of accomplishments in Information Services within a large, complex, multi-location organization.
  • Seasoned professional with at least 3 years subject matter experience in the area of patient access and registration and a deep understanding of healthcare operations as well as the current business issues and trends influencing health care providers.
  • Demonstrated track record implementing and successfully managing a mission critical IS production environment with multiple stakeholders in a multi-entity, geographically diverse organization.
  • Strong understanding of Epic Grand Central/Prelude/Cadence/Real Time Eligibility tools preferred.

Preferred Requirements


  • Epic certification strongly preferred. 
  • Proven experience in maintaining schedules, documentation, communications and meeting deadlines.
  • Proven experience with systems implementation, workflow processes and support of applications required.
  • Ability to influence, work with, and coordinate cross-functional teams of technical and non-technical staff to successfully achieve organizational goals and objectives.
  • Strong analytical and problem solving skills, consensus builder, results oriented with ability to quickly take action to achieve goals.
  • Demonstrated ability with change control and change management.


  • Frequency and duration of travel is dependent on organizational priorities and the need for face-to-face interaction with operating unit leadership and staff. 
  • Travel to Vidant Health Community Hospitals, Physician Practices and off-site locations.
  • Participation in vendor user groups, education forums and other professional associations may require out-of-town travel.

Other Information

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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