IT Healthcare Business Relationship Manager - Greenville, NC

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Vidant Health

Full Time


Position Summary

Business Relationship Managers (BRM) work with assigned key areas of Vidant Health as the strategic liaison between IT and internal business partners to ensure alignment with corporate objectives and plans. Primary responsibilities include providing highly-valued project intake processes, serving as a "trusted advisor" and primary point of contact for planning and executing business IT initiatives, solution discovery, service management, and relationship management. BRMs are responsible for proactively communicating internally with IS leaders and at the appropriate levels with business partners related to any business and IT decisions, priorities and relevant project information or initiatives. BRMs act as advocates on behalf of the business stakeholders as well as promote the IS vision, value, services, and capabilities required to meet business priorities and needs.

Business Relationship Managers are able to adapt to a fast-paced, rapidly changing environment. The ability to communicate clearly, negotiate, build trusted relationships and alliances, listen, and mitigate conflict are essential for the BRM role. Contributions to in-depth analysis of business cases, justification for IS investments and capital planning are also vital for this position.


  • Builds a trusted relationship with multiple roles in the clinical business unit.
  • Participates in short-term and long- term strategic planning sessions with assigned Executive Leaders and IS to improve business processes.
  • Participates in stakeholder (internal) business planning and strategy meetings with the program management office and IS leaders.
  • Communicates with IS stakeholders, project managers, and other key stakeholders to ensure awareness of progress, risks, and results.
  • Works with (internal) stakeholders to align technology solutions with business strategies.
  • Ensures IS leaders are aware of key business issues through frequent communication and/or escalations.
  • Communicates business unit strategies and priorities to IS senior leadership.
  • Identifies potential problems and conflicts with IS delivery.
  • Promotes business knowledge of IS processes, roles, and procedures to ensure the best possible outcome.
  • Acts as an advocate for business requirements and required results.
  • Ensures stakeholder's expectations are set and identifies and resolves disconnects through governance mechanisms or negotiation.
  • Ensures IS solutions support the organization's short-term and long-term business goals/strategy and aligns with IS strategy.
  • Maintains awareness of changes to the organization's vision, strategy, goals, and processes to ensure requirements appropriately reflect the need of the organization.
  • Understands complex/varied processes and multiple department needs
  • Examines data and metrics to truly define the problem.
  • Seeks to understand data and trends and brings ideas forward to prevent issues from occurring in the future.
  • Demonstrates effective verbal and written communication.
  • Applies communication skills to facilitate mutual understanding in small and medium group settings (team meetings, presentations, project discussions).
  • Communicates proactively with customers, peers and management, with minimal assistance and matches communication style to the message and audience.

Minimum Requirements

  • BA/BS Degree in the field of business administration, computer science, finance or information systems or related field or equivalent work experience.
  • 1 year experience working in a Business Analyst or Project Management role in an IT environment with significant customer exposure.
  • BRMP a plus.
  • Able to work in a dynamically changing environment with competing priorities.
  • Understanding of application development and software development life cycle concepts.
  • Ability to communicate up and down the management chain, providing the appropriate level of detail and focus on the right information.
  • Independently motivated to seek knowledge through self-education and mentoring in areas pertaining to current position.
  • Excellent understanding of the organization's goals and objectives.
  • Healthcare Strongly Preferred 

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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