Hospitality Associate

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917757

Vidant Medical Center

Full Time

Regular

Summary

About Vidant Medical Center

Vidant Medical Center is a fully accredited, 900+ bed regional referral facility encompassing a Level-1 Trauma Center and extensive inpatient and outpatient services including intensive and intermediate care, pediatrics, bariatrics, obstetrics and gynecology, surgery, pain management and psychiatry.

Responsibilities

  • Positively demonstrates the concepts of patient and family centered care by communicating with and providing assistance to patients, families, employees, and all visitors to the hospital.
  •  Consults with members of the health care team and provides updates and other information to patients and families.
  • Coordinates with other staff  to reinforce family presence and visitor guidelines,  to include relocating families and visitors to alternative wating areas/conference rooms/lobbies as needed.
  • Explains and/or clarifies hospital policy and procedure when appropriate. Collaborates with and reports patient/family concerns to appropriate personnel as needed and assists with resolution of concerns.
  • Provides patient location assistance.
  • Proactively seeks to provide wayfinding assistance to patients, families, visitors and employees.
  • Determines special need of families and facilitates access to appropriate resources. Performs hourly rounding to ensure safety, comfort and to meet/exceed expectations of patients, families, visitors and staff;
  • Documents and reports potential or actual incidents and safety hazards appropriately. Collaborates with appropriate support services to ensure cleanliness of all assigned areas.
  • Performs clerical duties, as assigned.   

Minimum Requirements

  • H.S. graduate or equivalent required. 
  • 3 months - 1 year experience as a Receptionist, Switchboard, direct customer/public service or other guest relations experience required. 

 Other Information

  • 1 full time vacancy, 7:00 pm - 7:00 am. 

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

 

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