Health Care Interpreter - Spanish - Greenville, NC

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938263

Vidant Health

Part-Time

Regular

Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

  • Primary responsibility is accurate oral interpretation between a speaker with limited English proficiency (LEP) and the healthcare team.  Limited written translation is also part of the core position responsibility.
  • Follow ethical principles, including accepted interpreter codes of ethics and standards of practice.
  • Interpret messages in the appropriate mode into target and source languages, maintaining and mediating message content, context, and style in accordance with professional standards.
  • Identify and resolve conflicts related to the meanings of words, concepts, practices, values or behaviors. Act as a clarifier and a culture broker within encounters, as appropriate.
  • Advocate for LEP patients and families.  Assist them navigate the healthcare system.
  • Consult reference materials (such as dictionaries, lexicons, encyclopedias, and computerized terminology banks) as needed to ensure interpretation and translation accuracy. Compile terminology and information to be used in interpretations and translations.

Responsibilities

  • Convey meaning accurately and completely between and among patients with Limited English Proficiency (LEP) or other communication barriers, their families, and team members.
  • Monitor patient, family, and team member comprehension of information, events, and the environment. Detect problems or changes in circumstances or events.
  • Identify and gather healthcare and/or situational background information or resources relevantto each encounter. Be knowledgeable of relevant sources of information.
  • Be able to establish expertise in the eyes of the patient and all team members, and project information with confidence.
  • Communicate effectively with supervisors, co-workers, and all team members (by telephone, in written form, email, fax, pager, or in person).
  • Communicate directly with people outside the organization, representing the organization to patients and families, the public, and other external parties (in person, in writing, or by telephone or e­mail). Develop constructive and cooperative working relationships with others, and maintain them over time.
  • Demonstrate the capacity to think critically under pressure. Prioritize and accomplish work.
  • Think creatively to ensure positive patient outcomes.  Make decisions and solve problems related to patient care as they arise.
  • Continuously improve knowledge base of relevant subject matters and interpreting skills, and apply new knowledge and skills to job.
  • Handle complaints, settle disputes, and resolve grievances and conflicts, as possible.  Request assistance when needed.
  • Use technology, computers and computer systems (including hardware and software), pagers and telephones enter data or process information.  Achieve proficiency in use of communication technology devices and tools, including basic team member training and troubleshooting.
  • Project empathy and compassion to patients, families and all team members.
  • Treat patients, families, and team members with respect, dignity, patience, tolerance, friendliness and courtesy.
  • Some travel will be required for this role.

Minimum Requirements

  • Associate Degree or higher
  • National Certification as a Certified Medical Interpreter or Certified Healthcare Interpreter is required within 2 years of hire.
  • Demonstrated language proficiency in speaking and listening in primary and secondary languages.  Proficiency must be equivalent to Interagency Language Roundtable (ILR) skill level 3+ or higher.
  • Bilingual professional experience that required daily interaction in primary and secondary languages.
  • Degrees of equivalent level attained outside of the U.S. can be used to meet the educational requirement.

Preferred Requirements

  • Bachelor's Degree
  • Two or more years of satisfactory supervised work experience as a healthcare interpreter in an acute care hospital or public health care setting.
  • Knowledge of medical terminology.
  • Education and/or work experience in candidate's non-native country.

Other Information

  • Supplemental position (As needed position)
  • Flexible daytime schedule, rotating weekends.
  • Some travel required.
  • Must be accessible to all Vidant regional facilities

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