Epic Clinical Documentation and Orders - Application Analyst - Greenville, NC

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Vidant Health

Full Time


Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 8 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

This position is responsible for the implementation, enhancement, and support of the EpicCare Inpatient Applications including Clinical Documentation, Procedure Orders, Stork, integrated clinical solutions IMO, Elsevier CPM, Krames Staywell and GE Centricity Perinatal software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.


  • Takes initiative to meet with end users for ongoing review of workflows associated with approved enhancements or system changes.

  • Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

  • Evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.

  • Ability to effectively analyze and resolve simple to moderate issues

  • Provides well-written and effective professional and technical documentation.

  • Independently manage individual work effort, including developing, executing, and monitoring of a work plan in addition to assisting work efforts of others.

  • Stays informed on current market trends and emerging technology developments that impact their application.

  • Determines solutions with minimal assistance and makes effective decisions within scope of authority.

  • Adheres to change management standards and established Service Level Agreements (SLA) for incidents and requests.

  • Demonstrates effective professional verbal and written communication.

  • Promotes cooperation and commitment within the team by assisting and working collaboratively with others.

  • Holds self personally accountable to meet or exceed team expectations.

  • This position is required to rotate on-call responsibilities and is located in Greenville, North Carolina

Minimum Requirements

Associate degree or equivalent work, training and experience required

  • Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

Preferred Requirements

  • Bachelors degree in Computer Science, Information Systems or related field preferred

  • Training in system analysis preferred

  • Experience as analyst implementing and testing vendor packaged software applications preferred

  • Experience in health care setting preferred

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