EpicCare Ambulatory Application Analyst II - Greenville, NC

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Vidant Health



Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 9 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

This position is responsible for the implementation, enhancement, and support of the EpicCare Ambulatory module of Epic following industry standards and best practice.  The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.





All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users:  

    • Epic Electronic Medical Record, specifically EpicCare Ambulatory EMR, SmartForms, Haiku/Canto, Phoenix, EpicCare Link, Care Everywhere, Stork, Hospital Outpatient Clinics (HOC), MyChart, Beacon and associated Epic tools such as RADAR, and Reporting Workbench.   
    • Integrated third party vendor content from IMO, Surescripts, and Krames Staywell.  

Work Complexity (Technical Competencies)

  • Responsible for identification, analysis, testing and implementation of system build and upgrades, including root cause analysis and development of test plans with coordination of testing activities
  • Proactively meets with end users for ongoing review of workflows and makes recommendations in accordance with organization and regulatory requirements
  • Possesses clear understanding of application interdependency with well-written and clear professional documentation
  • Performs duties collaboratively with keen attention to detail, maintaining data integrity with understanding of customer impact
  • Ability to learn new skills quickly

Accountability and Reliability

  • Demonstrates a commitment to service excellence, following IS Standards of Behavior, governance and performance management processes and coaching team members to do the same
  • Accepts responsibility for own actions and decisions while acknowledging and correcting own mistakes; pays attention to details
  • Completes work in a manner that accomplishes the desired results and exceeds standards of acceptability while avoiding re-work
  • Determines solutions with minimal assistance and makes effective decisions within scope of authority, while bringing ideas forward to prevent issues from occurring in the future

Communication and Teamwork

  • Demonstrates effective verbal and written communication, applying these skills to facilitate mutual understanding to build consensus
  • Communicates proactively with customers, peers and management, with minimal assistance
  • Interacts with team members and customers in a courteous, respectful and reciprocal manner with development of effective working relationships with others
  • Can identify and manage difficult situations with minimal support
  • Understands and helps communicate shared vision, goals, objectives and values of team
  • Communicates strengths, shares expertise and draws upon other members skills to improve team performance while supporting, recognizing and valuing other team member contributions
  • Holds self personally accountable to meet or exceed team expectations; acknowledges and celebrates the achievements of team and teammates
  • Independently manages individual work efforts and assists with work efforts of others
  • Actively promotes collaboration and strives to achieve team and organizational goals while assisting and coaching peers and seeking to learn from others; demonstrates ability and willingness to assume greater responsibilities; embraces change, innovation and sets an example for others

Minimum Requirements

  • Bachelor's degree in Computer Science, Information Systems or Healthcare related field or relevant work experience required

  • 2+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience

  • Experience in testing software application with the ability to effectively support applications

  • Works independently with quantifiable and qualitative results

  • Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up

  • Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position

  • Recognized as a source of knowledge on primary applications both functional and technical operations

  • Application Analyst II-IV must have progressive experience with healthcare vendor applications, specifically in large scale EMR implementations in the acute care setting.    
  • Ambulatory clinical or operational experience preferred for Application Analyst I & II and required for level III & IV.    
  • Certifications:  
    • Application Analyst I & II required to complete and maintain one primary Epic Certification (eg. Epic OpTime or Anesthesia Certification). Prior approval by manager for a secondary or more focused certification is required.
    • Application Analyst III & IV required to complete and maintain one primary Certification directly related to the application and at least one secondary Certification, Proficiency, or a minimum of two Epic Badges. Manager approval is required for all secondary certifications, proficiencies, and badges to ensure relevancy and applicability to the role.

Clinically-trained individuals

  • Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting and applies clinical knowledge to develop solutions

Preferred Requirements

  • Certification in Hospital Outpatient Departments and/or EpicCare Ambulatory modules of Epic

  • Experience in system analysis with special emphasis on system methodologies, project management and business process reengineering related to information systems preferred.

  • Experience in health care setting preferred

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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