Emergency Nurse Coordinator I - Emergency Services - Greenville, NC

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Vidant Medical Center



Vidant Health

About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.


Position Summary

The Emergency Nurse Coordinator (ENC) coordinates and facilitates patient care for patients within the service line. The ENC is responsible for overseeing and enforcing criteria for safe quality patient care. The ENC coordinates patient care and staffing resources within emergency services. Through procurement of resources, teaching,
guidance of nursing and organizational activities during the designated shift, the ENC facilitates delivery of patient care, patient placement and throughput. The ENC holds accountability/responsibility as a consultant for admission and determines patient placement. The ENC also participates in high acuity/high census decompression of emergency services through initial assessments, patient care, covering triage (if applicable), covering charge nurses to go into staffing, or working with housekeeping to clean patient rooms/delivery rooms to maximize throughput and/or patient transport. The ENC is responsible to ensure EMTALA regulations are maintained through the shift as appropriate for emergency services and keeps constant communication with the patient care coordinators.


  • In addition to the basic responsibilities per RN job description.
  • Collaborates effectively with customers.
  • Serves as consultant to all departments within their division for problem solving and decision-making.
  • Serves as a resource for pt throughput.
  • Coordinates inpatient and outpatient referrals by working collaboratively with physicians, office staff, hospital placement staff, hospital Pt Care Coordinator, Pt Placement Facilitator, and patient care staff. Promotes timely acceptance of transfer of regionally referred patients to appropriate areas either emergency department or inpatient units.
  • Communicates and collaborates with physicians, clinicians, in-house patient care departments, divisional departments, service line units, Patient Care Facilitators, ReferDirect, EastCare as appropriate, and referring facilities as it relates to clinical screening/needs, referrals, placement, bed assignments and acceptance of patients.
  • Creates climate to maintain and facilitate open lines of communications for the promotion of effective working
  • relationships.
  • Role models the Standards of Performance
  • Assess bed availability.
  • Assess patients waiting and develops a plan for all admissions and transfers.
  • Communicates placement plan to involved patient care staff.
  • Identifies clinical and departmental barriers to placements and works with divisional leadership to problem solve.
  • Identification and documentation of system issues.
  • Attends daily bed briefing with hospital leadership to identify division/house needs, and facilitate appropriate pt placements.
  • Responds to requests via IWARN pager and phone calls in a timely fashion. Ongoing evaluation, communication, and documentation of dynamic placement plan to Patient Care Coordinators, Patient Placement Facilitator, and others prn.
  • Initiates the Emergency Services Capacity Plan (as applicable) when indicted. Uses appropriate means or methods available including escalation to appropriate administration level to identify clinical and departmental throughput barriers to
  • expedite movement and decompression of waiting room.
  • Maintains the accountability for quality outcomes.
  • Promotes an environment for empowerment, continuous quality improvement and service excellence.
  • Assesses, intervenes and evaluates unit functioning by making frequent rounds within emergency services within service
  • line and provide assistance with patient care as needed for increased unit acuity and decompression.
  • Secures and allocates human and material resources according to identified needs.
  • Identifies, intervenes and informs administrative staff on potential risk management issues.
  • Initiates service recovery when indicated.
  • Assures hospital compliance with Federal Regulatory mandates such as HIPAA, EMTALA, etc.
  • Maintains financial accountability.
  • Utilizes personnel in a cost effective manner and in accordance with clinical unit policies to staff to patient volume and acuity.
  • Identifies and encourages cost saving opportunities.
  • Participates and adheres to overall hospital financial plan and goals.
  • Utilizes principles of program management to effectively meet customer needs.Functions as in-house administrative representative for promotion of VMC and Vidant Health mission.
  • Actively supports Hospital and Patient Care Services mission and philosophy.
  • Assists in adherence to policy and procedures throughout Service Line.
  • Demonstrates effective patient assessment skills through the ability to prioritize and expedite appropriate pt placement.
  • Demonstrates the knowledge and skills to provide population appropriate services.

Other Information


General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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