EHR Applications - Temporary Professional - Greenville, NC

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Vidant Medical Center

Full Time



About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

Position Summary

This position is a key support resource for implementation of the Vidant Health Electronic Health Record which provides documentation of patient care and administrative data needed for operational and financial analysis and processing. This role is valuable in adoption, education, and optimal utilization of the EHR.


  • Provides end user education and training to hospital and/or clinic staff members. Maintains appropriate knowledge and skill set of software and workflows approved as standard practice. Provides expert knowledge and use of adult learning principles to effectively transition staff and providers to optimal implementation of the EHR. Provides elbow support prior to, during, and after EHR implementation. Reviews end users issues, workflow problems, enhancement requests, and provide updates on fixes to known issues and planned updates and upgrades.

  • Possesses knowledge on a wide range of application functionality, content and associated workflows, becoming cross functional in one or more applications. Works collaboratively with Information Systems staff members and software vendors to develop workflow efficiencies. Analyze and test impacts of upgrades to workflow/processes and develops, communicates, and trains end-users on new processes. Travels to hospital and clinics to provide support, review system issues, observe workflows, and make recommendations on how to best use the system. Assists in design and delivery of educational plans and materials to support EHR.

Central Business Office:

  • Develop an audit schedule to monitor and report point of service registration quality, scheduling quality, and front-office business functions for all services. Provide onsite education to clinic and central business office staff where deficiencies in performance are identified as related to AMB Ambulatory Revenue Cycle. Develop and maintain staff education logs for clinics and CBO training initiatives related to AMB Revenue Cycle. Demonstrate legal and ethical obligation to submit accurate and thorough bills to any payer for services rendered. Reports any possible abuse of compliance issues to management, the organizational compliance office, or the confidential compliance helpline and encourages staff to do the same.

Clinical Focus:

  • Provides expert knowledge of clinical documentation and workflows to effectively transition clinical staff and providers from classroom education to optimal adoption of EHR. Collaborates with Vidant Health and VMG Quality, Care Coordination, and Operations to ensure regulatory, quality, and standards of care are incorporated in training and workflows. Supports Vidant Health and VMG clinical and quality metrics in order to meet and/or exceed quality programs, including but not limited to Meaningful Use, PQRS, NCQA Medical Home, Managed Care Rules/Regulations, and Quality Programs, etc. Reviews clinical data reports to gain additional knowledge on target areas for re-education and workflow issues.

Minimum Requirements

  • Four year college degree is required with three to five years experience. 
  • Degree in Computer Science, Quality, HealthCare Management, Business or Nursing Degree is required.
  • Associate degree in related field plus two additional years of experience in Epic training may be substituted for the four year college degree.  
  • Applicant must have a minimum of 3 years overall experience.
  • Candidate will work with physicians, clinical staff, and office staff so experience in tailoring education delivery methods to meet end user needs is vital.  
  • Epic software experience will include, but is not limited to, Ambulatory EHR, MyChart, Cadence, and Revenue Cycle exposure, Epic reporting, etc

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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