Director of Experience Design - Greenville, NC

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Vidant Health



Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 9 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

Have you dreamed of a job that used all your talents in design, innovation, project management and influential leadership? Do you love teaching and leading projects that impacts the health care experiences of teams, patients and the community?

Vidant Health is conducting a national search for a Director of Experience Design. The Director of Experience Design coordinates strategic plans to promote and improve patient, family, and team member experiences across Vidant Health. We are looking for a strong transformational leader that has been successful in leading innovations to improve the overall healthcare experience. 

The Director of Experience Design collaborates and partners  with Human Resources, Organizational Development and Marketing and Communication across Vidant Health and reports directly to the Chief Experience Officer. The Director of Experience applies experience design principles to policies, programs, facility design, staff practices, and professional education. 

The following are additional highlighted responsibilities of the Director of Experience Design:

  • Measures changes and improvements (outcomes) and structure plans for dissemination of results. 
  • Provides  oversight for the Office of Experience in Experience Design and is accountable for operating and capital budgetary development, resources, and financial management of areas of reporting. 
  • Produces and provides reports and updates to executive leadership and Board of Directors in conjunction with the Chief Experience Officer (CXO).  
  • Serves as a consultant and advocate on design of patient, family, team, and environmental experiences. 
  • Accountable for leading for a positive organizational culture in conducting business, decision making and performance management to influence work attitudes and enhance experiences of team members and patients.

Minimum Requirements

  • Masters Degree is required.  Health care related leadership experience is preferred

  • 5 - 7 years of leadership experience, project management or leadership in hospitality is required

Other Information


General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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