Director Clinical Informatics - Greenville, NC

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Vidant Health



Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 9 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

The Clinical Informatics Director develops the strategy and plan for clinical technology adoption, ensuring a strategic data driven approach to drive cultural change and optimize clinical adoption. The Director develops the organizational approach for ongoing optimization of technology solutions to support clinicians in their daily practice, as well as the methodology and tools for clinical technology implementations throughout the enterprise.  The Clinical Informatics Director develops and executes a comprehensive clinical applications training and multi-pronged support strategy in order to promote optimal system adoption.  This leader oversees Informatics day-to-day operations including staff management and development, budget, policies, and procedures.
The Clinical Informatics Director works closely with the CMIO in executing the Informatics vision, and collaborates with Information Services, Quality, Nursing, and other key stakeholders to ensure the successful implementation and adoption of clinical technology in order to achieve organizational strategic objectives.  The Director delivers a high functioning governance model that is inclusive of all stakeholders and integrated with health system clinical, quality and service line operational and decision-making structures.

The Clinical Informatics Director provides oversight to the IS organizational change management program and leads the change management activities essential to Vidant's on-going clinical-EHR transformation program.  The Director employs methods of change management to advance the organization by using tools, clinical processes, communication strategies and operational practices to significantly reshape Vidant Health and support strategic imperatives.

The Clinical Informatics Director reports to the Vidant Health Chief Information Officer, leads a team of clinical informaticists and education specialists, and collaborates with the Chief Medical Information Officer to serve the organization's community of nurses, physicians and allied health professionals.  The Clinical Informatics Director tracks industry trends and practices to stay on the forefront of the informatics field and is a thought leader responsible for developing and adopting leading evidence-based practices at Vidant that support Vidant's mission and Magnet status.


  • Serves as a leader, providing oversight to the Clinical Informatics department operations and the Clinical Informatics (CIs) and Informatics Education Specialist (IES) teams

  • Collaborates with the CMIO in developing and executing the Clinical Informatics vision and strategy and measures the impact to demonstrate value realized.  Effectively translates business operational needs and issues into informatics solutions based on a solid understanding of business operations and clinical workflows

  • Collaborates with the CMIO and other executives in supporting the selection, design, and implementation of clinical systems and application of advanced analytics to transform care delivery

  • Aligns initiatives with Vidant Health strategy and collaborates with key clinical areas including nursing, quality and providers across the continuum of care, providing relevant information to assist with prioritization of initiatives and incorporating factors related to safety, effectiveness, costs, and impact

  • Advises and supports operationally led governance committees representing clinical user groups to promote adoption of clinical technology to solve complex clinical problems

  • Serves as an informatics expert to the organization, ensuring informatics best practices are leveraged in deploying and optimizing technology

  • Collaborates with other information service, business and clinical leaders to translate health system strategies into tactical implementation and optimization plans ensuring operational engagement

  • Ensures process design is an integral part of technology design and implementation by identifying critical success factors, resource requirements, prerequisites, optimal processes, and recommended system configurations

  • Evaluates workflows and leads redesign of processes around utilization of technology to improve the workflow of patient care and to maximize departmental and organizational efficiency and effectiveness. Achieve operational alignment utilizing agreed-upon workflows and consistency in staff roles to reduce variation and optimize successful outcomes in use of the supporting technologies

  • Provides oversight to the organizational change management methodologies essential to Vidant's ongoing technology transformation program 

  • Develops and executes a comprehensive training and support strategy and approach for clinical end users in order to support evidence-based practice and clinical care.  Forecasts knowledge needs for complex multi-system change.   Provides ongoing assessment of effectiveness of education and competency validation plans

  • Evaluate and ensure effective end-user support strategy, revising as needed based on subjective and objective data. Effectively engage stakeholders through the project life cycle and an ongoing basis by supporting and growing Super User and champion programs

  • Synthesizes data, information, and feedback to clarify clinical informatics on system design, workflow, education or adoption issues or unintended consequences. Works in collaboration with the IS team and clinicians to identify, prioritize and execute optimization efforts

  • Demonstrates and promotes use of analytics to understand and solve issues, improve outcomes, monitor adoption and measure value of technology solutions. Supports data quality and/or data governance initiatives

  • Fosters and maintains relationships with clinical and operational leaders and advocates for the use of clinical technology to support strategic priorities and evidence-based practice.  Maintains open lines of communication and ensures effective end user feedback mechanisms

  • Ensures effective communication strategy, leveraging new and existing forums and committees the EHR changes, upgrades, training schedules, and other communication as needed to optimize end user comfort and competency with the EHR

  • Develops and deploys strategies to share informatics contributions to organizational initiatives. Positively represents the informatics department in meetings, presentations and on project teams

  • Stays abreast of current trends and issues in the healthcare and informatics, and works closely with the CMIO and other executives in providing thought leadership for technology innovation to support strategic priorities

  • Maintains a working knowledge of applicable federal, state, local, and private laws and regulations in relation to clinical documentation and electronic medical records and provides recommendations to measure and ensure compliance

  • Demonstrates a commitment to team member professional development by providing opportunities for assuming new and varied responsibilities, training and development, and coaching and mentoring by management and staff

Minimum Requirements

  • Master's degree in nursing, informatics, or health related field is required

  • Current Registered Nurse license is required

  • Minimum 5 years progressive informatics leadership experience with a proven track record of accomplishments in a large, complex multi-entity organization

  • Experience as an informatics leader with Epic or another major EHR vendor required

  • ANCC Nursing Informatics certification or CPHIMS certification required


  • Position Qualifications

    • Experience engaging executives and other stakeholders to support business decisions

    • Experience in transformation and organizational change management and demonstrated understanding of change management theories and principles

    • Strong oral and written communication skills with the ability to present complex informatics solutions to clinical and executive audiences

    • Demonstrated understanding of business operations and clinical workflows

    • Ability to multi-task and manage complex issues with executive stakeholders in a fast paced environment

    • Innovative thinker who understands the practical application of technology and is able to plan for systems and processes today that will carry the organization into the future

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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