Director - Emergency Department - Outer Banks, NC

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916703

The Outer Banks Hospital

Full Time

Regular

Summary

About the Outer Banks Hospital

The Outer Banks Hospital, located in Nags Head, North Carolina, is a full service critical access hospital offering a wide range of inpatient and outpatient services. The hospital opened in March 2002 and is one of the newest hospitals in eastern North Carolina. The hospital's 21 private rooms are designed to meet the needs of our coastal community, whose year-round population of approximately 35,000 swells to about 250,000 in the summer season. The labor and delivery area consists of two labor/delivery/recovery/postpartum rooms, a five-bed nursery, a dedicated caesarean-section operating room and a triage room.

Responsibilities

  • Demonstrates individual accountability and fosters accountability in staff. Represents organization in a positive manner through involvement in professional and community activities.
  • Mentors and encourages the development of individual skills by providing educational opportunities on an ongoing basis. Advocate of empowering staff to take an active role in professional growth. Seeks out creative educational opportunities for staff development.
  • Gathers data and correctly interprets situations, while looking at the ‘big picture’ and taking all aspects into consideration to make the ‘best’ decision. Focuses on building critical thinking skills in staff.
  • Identifies and documents (when appropriate) response to customer service issues in a timely manner. Anticipates customer service issues and develops solutions to ensure quality customer service.
  • Follows up on physician, staff, and peer complaints in a timely, respectful and appropriate manner. Encourages staff/physician collaboration in problem solving. Seeks appropriate input from multiple sources to ensure optimal outcome.
  • Fosters a patient-centered approach to care. Responds to complaints in a timely, respectful and appropriate manner. Demonstrates empathy and concern when dealing with customers to resolve issues.
  • Collaborates in development of budget, analyzes and justifies budget variances in relationship to volume statistic and identifies cost saving or revenue enhancing opportunities.
  • Utilizes and adheres to staffing guidelines based on activity volume and evaluates/reengineers organizational processes to improve efficient utilizations of resources.
  • Formulates departmental goals that achieve optimal outcomes in collaborative, cross-departmental, interdisciplinary approach.
  • Develops effective quality monitors by initiating staff involvement and consistently tracking improvement progress and implements solutions and actions that bring about the desired change.
  • Results are collected and reported in a way that is useful to the organization and the customers it services. Consistently identifies new opportunities to improve. Strives to continuously obtain higher goals.
  • Partners with HR and involves staff in the interview and selection processes to hire employees who are in alignment with TOBH philosophies.
  • Utilizes Performance Appraisal tool to its fullest potential by seeking supportive input, adhering to stated criteria, and collaborating with employees in setting and achieving measurable goals to maximize employee performance.
  • Celebrates employee contributions and takes creative approach in recognizing the efforts of employees as well as utilizing established recognition tools.
  • Knowledge of Emergency Department regulatory guidelines/ENA standards.
  • ED Quality Review is completed monthly and is used to show improvements in the ED as well as changes needed and acts on these areas to improve ED flow and function.
  • Demonstrates proactive skills when dealing with maintenance issues.  Works collaboratively with Facilities Management to ensure maximum productivity.
  • Takes a proactive approach to financial management. Capitalizes on learning opportunities and collaborations with CFO to build financial management skills and improve departmental finances.
  • Proactively investigates new technologies. Takes a fresh approach to new possibilities to improve patient services through new technology.
  • Provides an environment of efficiency for physician practice, includes physicians input in decision making aspects as needed, and encourages staff/physician collaboration re: patient centered care issues.
  • Demonstrates individual accountability as well as involving the entire ED staff in issues related to customer service, patient issues, patient complaints and identifies and responds to situations that interfere with effective customer service delivery and fosters a patient-centered approach to care.
  • Assures staff remain clinically competent, maintains open communication and a climate of mutual respect with staff, and keeps individual skills and knowledge base current.
  • Demonstrates a high level of management code of conduct when managing employees, leads, mentors, and coaches staff to promote involvement, and represents organization through professionalism and community activities.

Minimum Requirements

  • BS in Nursing required, MSN or equivalent preferred. Must be a registered nurse licensed in the State of North Carolina.  BLS and ACLS certifications required.  PALS certification is preferred.
  • Minimum of five years progressive management experience required.  Experience in hospital emergency department required.  Should draw on knowledge and research from the following areas: organizational behavior, management systems and processes, health practice standards, law, regulation and ethics, health care economics; fiscal management; information systems; environmental health; and hospital support systems.

Other Information

  • This is a full-time, benefit eligible, exempt position.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

 

Contact Information

For additional information, please contact:

Tammy Davenport, Human Resources Specialist

Email: Tammy.Davenport@theobh.com
 

Tel: (252) 449-4545

Erin Forrest, Human Resources Technician

Email: Erin.Forrest@theobh.com
 

Tel: (252) 449-4544

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