Desktop Engineer

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Vidant Health

Full Time



About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 9 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.  

Information Services at Vidant Health               

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC.  The data center services all information technology needs of Vidant Health facilities.  Vidant Health has been recognized as one of the 100 Most Wired healthcare organizations by Hospitals and Health Networks magazine. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 1 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

The Desktop Engineer is a recognized subject matter expert in the implementation, support and maintenance of Windows desktop operating systems. Provides support, implementation, integration and design services for Windows - based client and associated server systems across the enterprise.  The engineer also addresses advanced customer support and service requests and acts as an escalation for a variety of client OS and desktop hardware engineering  issues. The position, through research and collaboration with peers, determines the proper course of action for new hardware, service and application initiatives, implementing them as required by the business. The core infrastructure technology duties include building and maintaining desktop operating system images, testing OS updates and patches, and top-level support for enterprise-wide initiatives.


  • Design, develop, and maintain Windows 7 client architecture through a strong understanding of industry best practices.
  • Understanding and experience developing or updating VB (Visual Basic) script, Microsoft Windows PowerShell, or other dynamic scripting language used to deploy OS and software
  • Provide advanced troubleshooting for complex issues that appear to be related to the client operating system and/or any of the applications that are included in the standard client image.
  • Responsible for maintenance and development of Group Policies (GPO).
  • Participate in solution architecture support for projects and initiatives which integrate with the Windows client infrastructure
  • Continual process improvement in Windows client environment.
  • Responsible for the definition, development, maintenance, support and documentation of the Windows client image.
  • Responsible for the definition, development, maintenance and documentation of client deployment process.
  • Participate in the development of policies, standards, procedures and processes for the reliable and secure operation of the Windows client environment
  • Participate in the development of technical standards related to the secure, reliable implementation of new technologies within the Windows client environment.
  • Participate in the research of emerging Windows client based technologies and assess business value of implementation
  • Responsible for developing and maintaining desktop hardware standards, including  Configuring, maintaining, and documenting the  desktop environment
  • Participate and aid in escalation of end user support
  • Analyzes and coordinates system testing (i.e. validation, verification, UAT, etc).
  • Solves system/desktop problems by analyzing the situation and recommending corrective or alternative actions. 

Minimum Requirements

  • BA/BS or equivalent experience required
  • Microsoft MTA or MCSA certification desired
  • 5+  years related work experience
  • Experience with key Microsoft technologies like Microsoft Powershell, MDT, System Center, AppV, MedV, and office productivity tools. 

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.


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