Community Coordinator - Care Management - Greenville, NC

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Position Summary

The  Community Coordinator is responsible for aligning patients with necessary resources within the community setting as a component of Vidant Healths Care Coordination model. Responsibilities include evaluating patient needs and making referrals to transportation services, provider offices to establish care, community resources, and assisting clinical case managers in preventive and chronic care management activities as directed.


Links patients to community resources and agencies in order to support health needs. Manages a group of patients referred  by care coordination program for linkage to community resources, agencies, and programs. Identifies community resources available to assist the patient in managing their health needs, including but not limited to: arranging transportation to and from healthcare settings such as provider offices, referring to community programs targeting  self-management education, and linking to community services such as social services, meals on wheels, etc. Keeps accurate and updated listings of community resources and agencies and serves as a resource to care coordination team and ambulatory practices in identification of available resources.  Follows through with linking patient to resource and ensuring the patient has been given necessary information. Follows up as needed to ensure patient was able to keep appointments and needs were addressed. Maintains accurate documentation within the medical record and completeness of referrals  to meet regulations and documentation standards.


Minimum Requirements

  • High School plus 1-2 yrs of formal training/education
  • Training as medical assistant, nursing assistant, health educator, EMR, Medic, or other health related field preferred.
  • 5 years clinical experience directly supporting patients and/or providers in an ambulatory setting may be substituted for 1 year of formal training.
  • 5 years or more work experience in areas of case management, patient/client relations, managed care, provider's office preferred.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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