Communications Tech - Vidant Transport

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Vidant Medical Center

Full Time



About Vidant Medical Transport

Vidant Medical Transport provides critical care air and ground service to areas within 150 miles of Greenville, North Carolina. We are based at Vidant Medical Center, home of the region's only Level-1 Trauma Center and Children's Hospital.  Vidant Medical Transport is nationally recognized for safety, quality and service. We are fully accredited by CAMTS (the Commission on Accreditation of Medical Transport Systems). Since 1985, Vidant Medical Transport has been committed to building relationships with our partners, patients and the communities we serve.


  • Coordinates communications between EMS agencies, transport teams, faculty physicians, referring and receiving hospitals.

  • Function as a resource for all new VMT Communication Center team members and actively participates in the development and training of new staff.

  • Demonstrates proficiency of operation in all methods of communications including telephone, radio and e-mail.

  • Consistently follows all VMT Communication Center policies and procedures.

  • Seek guidance from the Communication Center Supervisor as needed for unusual operational circumstances or guidance regarding policy decisions.

  • Demonstrates skills, competencies, and judgment necessary to respond to service requests by phone, radio or other appropriate communications methods.

  • Documents and retrieves information / data on computer/network system including interventions, and other pertinent patient care information in a timely manner.

  • Documents unusual operational matters in the flight record and /or special report system as warranted.

  • Completes all official documentation in a timely manner.

  • Demonstrates competency in assigning requests for service to the most appropriate patient transport mode (i.e., helicopter, fixed wing or ambulance).

  • Demonstrates competency in resident dispatch response procedure and documentation.

  • Contributes to safety through landing zone verification, following proper communication procedures and flight following.

  • Ensures confidentiality of patient information at all times.

  • Utilizes appropriate safety channels to report safety concerns, and uses tools available to enhance a safe work environment.

  • Reflects a positive attitude to the customer in a high stress environment at all times, with a clear understanding of who the customer is.

  • Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment.

  • Adheres to uniform policy and maintains a professional and neat appearance while working and representing VMT.

  • Performs all assigned duties, including daily, weekly, monthly, or other duties assigned by the Communications Center Supervisor, Transport Manager, or Administrator including (but not limited to). Participating in shift report from off going crew.

  • Answering and responding to inquiries in a timely and efficient manner.

  • Reviewing and adhering to VMT Policies and Procedures. Maintaining a clean workspace environment.

  • Adheres to rules for scheduling, including schedule requests, minimum time, and availability.

  • Participates in required education and training sessions in a positive and constructive manner.

  • Collects and promptly processes request information including demographics, medical necessity, and other required information. Responds promptly and efficiently to requests for service (air and ground).

  • Participates constructively in the quality improvement program when requested.

Minimum Requirements

  • High School plus less than 1 - 2 years of formal training or education.

  • EMT, EMD or CFC Certifiation preferred

  • Licensure, registration or certification required

  • North Carolina EMT Certification

  • If not EMT certified, must have previous experience of 2 years or more as police, fire or EMS dispatcher and obtain EMT or CFC within first year of employment.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

Vidant Health is an Equal Opportunity Employer.  EOE Applications for Vidant Health and its subsidiary corporate entities are accepted and employees are chosen for employment without regard to race, color, gender, religion, age, national origin, marital status, citizenship, veteran status, or disability.


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