Clinical Support Assistant-Ahoskie NC

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Vidant Roanoke-Chowan Hospital

Full Time



About Vidant Roanoke-Chowan Hospital

Vidant Roanoke-Chowan Hospital is a 114-bed, not-for-profit hospital located in Ahoskie, NC. The 15-bed ER serves approximately 21,000 patients per year from the local community and surrounding towns. This modern facility provides a wide range of health services to its 39,000 residents in the four-county area.

Ahoskie, NC is ideally located an hour from the Norfolk/Virginia Beach area and two hours from Raleigh, Richmond, Williamsburg, and the beautiful Outer Banks of NC. Ahoskie offers a moderate cost of living, a strong sense of community, and a temperate climate and location to support a variety of year round outdoor activities, such as boating, kayaking, hunting, fishing, hiking, and golf.


  • Continually seeks to improve quality of services provided and actively participates in unit-based as well as hospital and/or UHS-based quality initiatives.
  • Demonstrates financial stewardship by carefully and responsibly assisting in the management of the financial well-being of our organization through submission and implementation of cost-saving ideas, avoidance of waste in supply use, adherence to staffing matrixes and effective time management and prioritization.
  • Demonstrates the knowledge and skills necessary to provide services appropriate patient population.
  • Maintains confidentiality of patient information.
  • Helps to maintain an orderly and professional environment.
  • Uses department “scripts” to effectively communicate with other departments, patients, families, coworkers and students in person or over the phone.
  • Demonstrate use and application of the RELATE model for communication (every patient, every family, every time).
  • Answer the phone by the third ring in a professional manner, utilizing departmental “scripts”. 
  • Schedule patient appointments, maintains/provides schedules via E.H.R.
  • Demonstrates effective computer skills.
  • Performs patient registration, pre-certification, pre-registrations and insurance verification.
  • Scans/Copies patient information (ie:  registration, transfers, referrals, Medical Record Release etc.). 
  • Maintains paper charts, filing, dictation, forms; admission packets/charts, etc. (i.e., DNR, Advance Directives, Consents,) and distributes information to necessary departments and/or systems.
  • Patient appointment reminders.
  • Communicates and Corresponds with patients insurance for authorization of visits and procedures.
  • Insures POS collections goals are met monthly by providing insurance benefits and collecting payments.
  • Manage collections and performs daily cash reconciliation and deposits; post payments via HealthPay24.
  • Work data quality work queues within 3 working days.
  • Mails Physician notes, etc. to referring providers.
  • Provides clerical duties such as filing, typing, and reports at manager’s discretion.
  • Manage/enter  patient’s charges and completes Charge Reconciliation. Daily; All charges entered by end of shift.
  • Follows hospital and departmental policies.
  • Follows , maintains, supports departmental workflows, policies and procedures.
  • Demonstrates safe operation of all equipment in compliance with department policy, safety, infection control and quality control standards.
  • Additional responsibility as preceptor for students and/or new employees as directed by the supervisor.
  • Actively participates on a Staff Action Team of own choosing.
  • Completes daily statistic reports as necessary.
  • Uses universal precautions appropriately and performs proper hand washing between each patient.
  • Orders office supplies via PeopleSoft and OfficeMax.
  • Complete other duties as assigned.
  • Demonstrates a commitment to on-going growth and self-development by independently seeking learning opportunities throughout employment at RCH .

Minimum Requirements

  • Requires a high school diploma.
  • Associate Degree or 2 years of related experience in a healthcare setting required.
  • Computer experience required. 
  • One year of specifically applicable experience in a hospital, physician’s office, public health agency, insurance company, co-op or internship may be substituted for one year of the required post high school education with a maximum substitution of two years. 

Preferred Requirements

  • Medical office experience preferred.
  • Medical terminology course/education preferred.  

Other Information

  • 1 full-time vacancy, 40 hours per week, days, Monday-Friday
  • Pay range $9.80-$15.68/hr.  Actual rate depends on experience.
  • Resume is required.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.


Contact Information

For additional information, please contact:

Gloria Jones, Recruiter


Tel: (252) 209-3390

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