Centralized Services Specialist

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Vidant Medical Group

Full Time



About Vidant Medical Group

Vidant Medical Group is a reputable and established multi-specialty physician group that provides superior care for the health and wellness needs of eastern North Carolina's patients. With more than 350 primary and specialty care providers in more than 70 locations, quality health care is never far from home.


  • Coordinate operations and processes of the Centralized Services Office.
  • Timely and accurately complete tasks related to referrals, scheduling, authorizations within established timelines to ensure patient care and patient satisfaction. 
  • Provide clear communication with clinics and patients regarding status of referrals, authorizations, appointments. 
  • Determine patient's eligibility for insurance coverage by using tools such as PassPort and payer websites to pre-register patients for scheduled appointments. 
  • Use available tools to determine copays, co-insurance and deductibles as applicable to patient visit types. 
  • Communicate to clinic staff via practice management system any needed information or payment due details. 
  • Stay current on all regulations and changes regarding payor requirements for referrals, authorizations and patient collections. 
  • Provide feedback to manager regarding any system issues with assigned duties

Minimum Requirements

  • High school plus 1 -2 years of formal education/experience is required.
  • One year of additional experience may be substituted for one year of the required education, with a maximum substitution of two years. 
  • 3 years to 5 years of previous experience in healthcare field with scheduling, referrals, registration or billing is required. 

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.


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