Business Manager - Service Line Development - Greenville, NC

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Vidant Medical Center

Full Time



About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties.  But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

The primary role of the Business Manager is to support the quantitative, strategic, and nonclinical business needs of the service line. The role exists to improve financial performance of the service line by enhancing the administrative attention to detail in the areas of financial analysis and forecasting, productivity management, expense management, and other special projects.


  • Provides financial performance support for Service Line by utilizing expertise in quantitative analysis to assist administrators/managers with efficient service line management and business planning needs. 
  • Review productivity, time/attendance management, and staffing reports for cost avoidance. Monitor overtime/incentive and track opportunity for improvement. 
  • Assist the administrative team with data analysis that result in cost avoidance and revenue enhancement. Assist in the development of business plans for new services and procedures. Monitor expense and revenue reports. Determine the etiology of variances from projected outcomes. Determine cost avoidance measures and assist the administrators/managers in tracking incremental improvement.
  • Assist with revisions to revenue forecasts. Monitor charge entry accuracy and define opportunity to maximize profit. Assist Executives and Administrators with Budget Preparation and Strategic Planning: Maintain volume reports throughout the year to assist with the volume projections for subsequent budget. Function as a liaison with financial departments to monitor and project financial impact to budget of strategic business changes. Maintain accurate records of expenses and sub-account performance in order to accurately establish budget targets.
  • Participate in strategic planning initiatives, developing reliable forecasting models for volume.Business/Tactical Plan Development. Identifies service line needs and directs business line development. Leads tactical plan development and implementation. Modifies plans, as appropriate, based on evaluations and changing dynamics. Develops business and tactical plans for expansion and refinement of existing services. Develops business and tactical plans for new services.
  • Program/Market Assessment. Seeks operational efficiencies in service areas. Develops methods for ongoing assessment of programs. Coordinates implementation of changes to improve quality/efficiencies. 
  • Provides supervision of Technical Analyst, Administrative Secretary and other staff as assigned. Recruits and hires staff to meet service line needs. Assigns and supervises projects. Performs employee performance appraisals. Facilitates staff development by providing feedback, consultation support and other assistance as needed. 
  • Collaboration Interfaces appropriately with Administrators, Directors, and other Service Line Leaders. Demonstrates professionalism in all endeavors and interactions. Acts as a resource for problem-solving in the hospital and service line. Communicates and disseminates plans when appropriate. Prepares presentations as part of normal business and clinical development. Responsible for ensuring the development initiatives support the missions, goals and values of Vidant Medical Center. 
  • Professional Development. Demonstrates professionalism in all endeavors and interactions. Demonstrates continuous professional development. Develop and maintain skills required for quick and effective statistical analysis, using current market data and concise modeling techniques to effectively forecast new business opportunities. Seeks out and participates in educational programs and community experiences to increase professional competency. 

Minimum Position Requirements

  • BS degree required. Master's Degree in Business, Healthcare or related field is preferred.
  • Three to five years of finance or related is required.
  • Preferred experience: working on complex projects that require multidisciplinary collaboration and with development of business pro-forma and financial forecasting.
  •  Proficient in Excel/Access or other related quantitative tools.

Other Information

  • Full-time position, days

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.


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