ASAP Application Analyst - Greenville, NC

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Vidant Health



Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 9 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.


All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users:

    • Epic Electronic Medical Record, specifically Epic ASAP, and associated Epic tools such as Reporting Workbench
    • Integrated third party applications – Zynx – Order Sets, Lynx
    • Integrated content from IMO, Elsevier CPM, and Krames Staywell

Work Complexity (Technical Competencies)

  • Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
  • Participates in planning for application system changes to meet regulatory requirements.
  • Ability to effectively analyze and resolve simple to moderate issues
  • Can identify the root cause of problem and facilitate problem resolution
  • Ability to learn new skills quickly
  • Keen attention to detail
  • Understands intricacies of work and its impact on customers from a holistic perspective
  • Performs duties collaboratively


  • Demonstrates a commitment to service excellence, following IS Standards of Behavior, governance and performance management processes and coaching team members to do the same.
  • Pays attention to details. Completes work, which is thorough, complete and does not require assignment to be redone.
  • Work is completed in a manner that accomplishes the desired results and exceeds standards of acceptability.

High Reliability (Problem Solving Skills)

  • Remains aware of how processes and systems affect the organization, what is or isn’t working as they perform work and deliver services.
  • Considers multiple alternatives to resolve work problems. Recognizes sources of available information and obtains and documents detailed facts.
  • Seeks to understand data and trends and brings ideas forward to prevent issues from occurring in the future.

Quality and Safety

  • Understands the risks and consequences that errors could have on patient care and/or organizational finances, participates in plans to mitigate risk.
  • Communication Skills
  • Demonstrates effective verbal and written communication.
  • Applies communication skills to facilitate mutual understanding in small and medium group settings (team meetings, presentations, project discussions).
  • Communicates proactively with customers, peers and management.

Interpersonal/Relationship Skills

  • Interacts with team members and customers in a courteous, respectful and reciprocal manner.
  • Develops effective working relationships with others.
  • Practices attentive and active listening.
  • Expresses thoughts and feelings openly with intent of making positive contributions to help the team/dept. and customers.


  • Understands and helps communicate shared vision, goals, objectives and values of team.
  • Promotes cooperation and commitment within the team by assisting and working collaboratively with others.
  • Recognizes, values and supports other team member contributions.
  • Contributes to team decisions.  Respects and actively supports team decisions once they are made.

Minimum Requirements

  • Application Analyst II-IV must have progressive experience with healthcare vendor applications, specifically in large-scale EMR implementations in the acute care setting. 

  • Emergency department experience preferred for Application Analyst I & II and required for level III & IV.

  • Certifications:

    • Application Analyst I & II required to complete and maintain one primary Epic Certification (eg. Epic OpTime or Anesthesia Certification). Prior approval by manager for a secondary or more focused certification is required.

    • Application Analyst III & IV required to complete and maintain one primary Certification directly related to the application and at least one secondary Certification, Proficiency, or a minimum of two Epic Badges. Manager approval is required for all secondary certifications, proficiencies, and badges to ensure relevancy and applicability to the role.

  • Bachelor's degree in Computer Science, Information Systems or Healthcare related field or relevant work experience required

  • Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.


For individuals clinically trained

  • Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.

  • Applies clinical knowledge to develop solutions

  • Ability to communicate clinical concepts to technical team and system design concepts to end users.

  • Understands application and clinical workflow

Preferred Requirements

  • Experience in system analysis with special emphasis on system methodologies, project management and business process reengineering related to information systems preferred.

  • Experience in health care setting preferred

  • 2+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience preferred

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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